Manager, Collection Strategy & Business Process Improvement

Job title: Manager, Collection Strategy & Business Process Improvement

Company: Hong Leong Bank


Job description: If you are looking to excel and make a difference, take a closer look at us…Functional (job responsibilities)

• To formulate new strategies through champion and challenger tests and big data analysis
• To constantly review existing collections strategy and their effectiveness
• To initiate and drive new initiates e.g., big data analysis and digitalisation projects to support better collections results or cost effectiveness
• To re-engineer existing process to drive process improvement for better efficiency and effectiveness.
• Works closely with Collections Products Heads to drive for the various collection’s strategies. Monitor and track the performance on time.
• To drive system enhancement, if necessary, in supporting the new strategy / process improvements.
• To consolidate the KPI dashboard for all the units in Consumer Collections and analyse the data by deteriorated area. Discuss with respective managers for the reason and action plans.
• Preparation for the annual budget for Consumer Collections Department. Monitor and track the monthly expenses and to find out the reason if there is a spike in the expenses.
• To drive and monitor the cost savings initiatives.
• To prepare management presentation and reporting such as QSBM.
• To coordinate or compile any others ad-hoc initiatives/activities for the department.
• To ensure status report submitted on time to ensure SOPs are carry out correctly.
• To coordinate various meeting for HOD on daily, weekly or monthly.
• Carry out any other tasks / duties assigned by Management as and when required.

Education / Qualification

• Minimum Bachelor’s Degree in Business Administration, Economics, Banking, Finance or related disciplines.

Experience / Requirement

• Minimum 5 years experiences in the relevant working experience in consumer collection;
• Strong analytical, interpersonal and communication skills;
• Self-motivated with the ability to work independently and under pressure to deliver results;
• Good leadership and people management skills;
• Strong communication and analytical skills;
• Ability to drive culture and mindset change

About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.

Expected salary:

Location: Malaysia

Job date: Fri, 07 Mar 2025 03:24:04 GMT

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