Manager – Client Service Desk

Job title: Manager – Client Service Desk

Company: MUFG


Job description: About MUFG Global Service (MGS)MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informatJob DescriptionAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.MUFG Global Service Private Limited:Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia PacificAbout the Role:Position Title: Client Service DeskCorporate Title: Associate / ManagerReporting to: Department HeadLocation: BengaluruJob ProfilePurpose of Role:Client ServiceDesk team is responsible for customers life journey with the bank, manage their relationship from all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank’s policies and procedures .The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization.They will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group.Enhance service proposition in such a way that it leads to deepening and building relationship.Along with working with the colleagues locally, there would be regional interaction with the APAC team for this space & to incorporate best practices followed across.The Candidate will be supporting the Client ServiceDesk and responsible for day-to-day business transactions and customer service matters; Support rendered is expected to expand to covering wider APAC region.Main Responsibilities:

• Strong knowledge of corporate bankingproducts and services,including Trade finance,General banking, Loans and deposits & Foreign remittance.
• Should possess other qualities including people management skills, problem-solving skills, strong interpersonal abilities,
• Able to work independently and under time pressure, multi-tasking capabilities while maintaining attention to detail and high accuracy, and the ability to analyse and interpret data.
• Proactively assist with complex customer service needs for a one-stop customer service experience.
• Demonstrate the ability to challenge the status quo and adapt to change,balanced with a strong team spirit and a strict compliance culture.
• Build relationships and represent the team at internal forums or inter-departmental collaboration to promote more effective working practices.
• Evaluate customer service issues by identifying root causes and making recommendations for process improvement.
• Assist in making sound decisions regarding customer requests balancing risk with opportunity.
• Liaise with internal departments on new workflow, reporting and administrative function.
• Ensure high data quality, participate in data clean-ups and validation exercises.
• Assist with special projects and implementation of department initiative as appropriate.
• Provide junior members of the team with guidance and support.
• Ability to work on multiple IT systems.

Candidate Profile:

• Currently managing a team of 5-7 members.
• The candidate should hold a degree and have 8 to 10 years of experience within the banking and financial sector.
• Possesses strong knowledge of corporate banking products and services, including Trade finance, General banking, Loans and deposits & Foreign remittance.
• Experience in customer service, particularly in handling large corporates and multinational companies will be an added advantage.
• Good communication and interpersonal skills
• Knowledge of MS office.
• CDCS certification will be an added advantage.
• The work location will be at Bengaluru.

Expected salary:

Location: Bangalore, Karnataka

Job date: Fri, 21 Feb 2025 08:52:08 GMT

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