Manager – Client Relationship (3-4 yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job title: Manager – Client Relationship (3-4 yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Company: Talent Sutra


Job description: Key Responsibilities:Collaboration with Internal Teams:- Work closely with sales, account management, and product teams to ensure client needs are prioritized and met.- Provide feedback to internal teams based on client input, helping to shape future service offerings and improvements.Client Relationship Management:- Serve as the primary point of resolution for key clients, building and maintaining long-term relationships.- Understand client needs, expectations, and business objectives, ensuring they align with company offerings.- Proactively engage with clients to identify opportunities for upselling or cross-selling additional services.- Address client concerns promptly and effectively, ensuring issues are resolved in a timely manner.Client Support:- Oversee the client onboarding process, ensuring a smooth transition and clear communication between departments.- Provide regular updates and status reports to clients, ensuring transparency and confidence in our services.- Coordinate with internal teams (sales, support, operations) to ensure the timely and successful delivery of services.Client Retention & Delight:- Conduct regular client check-ins, surveys, and meetings to assess satisfaction levels and gather feedback.- Develop and implement strategies to improve client satisfaction, loyalty, and retention rates.- Track client performance and service delivery metrics, addressing any discrepancies or challenges.Reporting & Analysis:- Prepare and present detailed reports on client relationships, engagement levels, and feedback.- Analyze trends and data to identify opportunities for enhancing client relationships and service offerings.Contract Renewals & Negotiations:- Assist clients with contract renewals, negotiations, and any adjustments to service agreements.- Ensure all contractual obligations are being met and identify areas for potential growth or improvement.Qualifications & Skills:- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred). Masters preferred.Experience:- Minimum of 3-4 years of experience in client relationship management, account management, or customer service.- Previous experience in dealing with high-profile niche clientele in sectors like gifting, merchandising, event management, hospitality etc.Skills:- Excellent interpersonal and communication skills (both verbal and written).- Strong problem-solving abilities with a client-focused mindset.- Ability to manage multiple clients and priorities simultaneously.- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.- Strong negotiation and conflict-resolution skills.Personal Attributes:- Ambitious, Self-motivated and proactive.- Passion for delivering excellent service.- Detail-oriented and highly organized.- Ability to work well under pressure and handle difficult situations with professionalism.Desirable Qualifications:- Knowledge of gifting and merchandising trends and best practices.- Experience in interacting with HNIs, high-profile, niche clientele. (ref:updazz.com)

Expected salary:

Location: Gurgaon, Haryana

Job date: Sat, 25 Jan 2025 00:33:55 GMT

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