Manager, Business Intelligence

Job title: Manager, Business Intelligence

Company: Western Union


Job description: Manager, Business Intelligence- Kuala Lumpur, MalaysiaWould you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth? Join Western Union as Manager, Business Intelligence.Western Union powers your pursuit.This role will center around the analysis and synthesis of relevant market factors affecting Western Union competitiveness in the marketplace. To do this the incumbent has to gather, classify, analyze and disseminate business intelligence used in strategic and operational decision-making.Role Responsibilities:Business Intelligence

• Design and maintain BI systems, dashboards, and tools to deliver actionable insights to commercial, marketing, product, and executive teams.
• Develop KPI frameworks for performance tracking and decision-making across channels and customer segments.
• Automate and optimize reporting processes, ensuring accuracy, timeliness, and alignment with business objectives.
• Partner with data engineering and analytics teams to ensure data integrity, structure, and accessibility.
• Monitor corridor-level performance metrics to understand local drivers of growth, conversion, and customer engagement.
• Evaluate the end-to-end customer journey, including risk, payments, and verification—to identify performance gaps and recommend improvements.
• Conduct in-depth analytics across customer behavior, product usage, and marketing effectiveness to support strategic decision-making.
• Collaborate with cross-functional teams (e.g., Risk, Payments, Marketing) to address performance issues and optimize processes.

Revenue Management

• Own pricing and revenue optimization strategies across key markets and channels.
• Analyze customer behavior, market dynamics, and competitor pricing to make data-backed recommendations.
• Collaborate with cross-functional teams (product, marketing, operations) to align pricing with value proposition and customer acquisition strategies.
• Identify margin enhancement opportunities and recommend trade-off scenarios between volume, price, and cost.
• Analyze and benchmark existing pricing structures against competitors to identify opportunities for revenue growth and increased transaction volume.
• Develop, implement, and maintain an optimized pricing framework across all APAC corridors.

Planning & Forecasting

• Build and refine revenue forecasting models using historical trends, leading indicators, and market intelligence.
• Support strategic planning cycles with deep dive analytics, scenario modeling, and business cases for new initiatives.
• Support business forecasting, case development, and performance reporting across APAC markets.
• Proactively identify emerging trends, performance risks, and opportunities to influence commercial strategy.
• Lead ad hoc analyses to support leadership decision-making and board reporting

Key Skills & Tools:

• Data & Analytics: Snowflake SQL, Excel, VBA, Adobe Analytics
• Utilize data tools such as Snowflake SQL, Excel, VBA, and Adobe Analytics to extract insights and drive actionable recommendations
• Business Acumen: Pricing strategy, revenue management, customer journey analysis
• Problem Solving: Ability to identify root causes, performance gaps, and improvement areas
• Collaboration: Cross-functional teamwork with Product, Risk, Marketing, and Ops teams
• Communication: Clear presentation of insights and recommendations to stakeholders
• Attention to Detail: Strong analytical rigor and process optimization mindset

Role Requirements:

• Bachelor’s or master’s degree in business, Economics, Data Science, Engineering, or related field.
• 5+ years of experience in business intelligence, pricing/revenue management, or strategy roles.
• Proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau, Looker, etc.).
• Experience with pricing tools, financial modeling, and forecasting techniques.
• Strong analytical and problem-solving skills with business acumen.
• Ability to influence cross-functional stakeholders and drive change.
• Experience in high-growth or fast-paced environments preferred.

Preferred Skills & Competencies:

• Strategic thinking and commercial awareness
• High integrity and attention to detail
• Strong communication and storytelling with data
• Bias for action and continuous improvement
• Leadership and team collaboration

We make financial services accessible to humans everywhere. Join us for what’s next.Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at .BenefitsYou will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Malaysia specific benefits include:

• Paid Time Offs
• Referral Program
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.#LI-ES1Estimated Job Posting End Date: 06-13-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Expected salary:

Location: Kuala Lumpur

Job date: Sat, 24 May 2025 03:54:27 GMT

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