Manager, Business Development & Commercial Services (MBDCS)

Job title: Manager, Business Development & Commercial Services (MBDCS)

Company: Pan Asia Pacific Aviation Services Limited


Job description: Qualifications * Bachelor’s degree in Business Administration, Aviation Management, or a related field

• At least eight (8) years’ sales and marketing, business development and commercial services working experience within aviation industry; with which three (3) years in managerial level preferred

• Strong understanding of aircraft line and base maintenance operations and regulatory requirement

• Proven track record of achieving sales targets and driving revenue growth

• Excellent communication, negotiation and interpersonal skills

• Good command of both written and spoken English and Cantonese; fluent Mandarin is an advantage

• Ability to work collaboratively in a fast-paced environment

• A good team player with excellent communication, people management and facilitation skills with the ability to drive changes and achieve continuous business improvement

• Proactive, mature in nature, independent, self-motivated, strong analytical, problem solving and negotiation skills, customer focused and business minded

• Proficient in CRM software and Microsoft Office Suite

ResponsibilitiesManager, Business Development & Commercial Services (MBDCS), directly reporting to the General Manager (GM), is responsible for:a) Business Opportunities Identification

• research and identify new business opportunities, including new markets, growth areas, trends, customers, partnership, and services

b) Business Strategies Development

• create and implement effective business development strategies to achieve company goals and objectives
• exploring business development, projects & investment in Hong Kong or overseas

c) Client Engagement and Networking

• build and maintain strong relationships with existing customers while identifying potential customers to expand the customer base
• attend industry events, conferences, and networking functions to represent the company and build professional relationships

d) Sales and Marketing

• lead the sales process from prospecting to closing, ensuring alignment with company objectives
• conduct market research and analysis to create business strategies and identify competitive advantages
• prepare compelling proposals and presentations tailored to client needs and company capabilities and/or development

e) Contracting and Performance Tracking

• taking part in initiation and negotiation of the contract terms and preparing all business contracts
• develop, monitor and report on business performance metrics, adjusting strategies as necessary to meet targets
• perform contract performance review to monitor and evaluate the actual operation and financial performance against business case assumptions, budget, and taking actions to remedy the shortfall incurred
• renewing all business contracts before expiry
• maintaining contract file and follow up procedures as required by the Company and the Group
• ensuring any aircraft handling forms and IT systems are in line with contract terms and requirements

f) Collaboration

• Work closely with cross-functional teams, including operations, finance, business resources, quality & safety team and shareholders, to ensure cohesive strategy execution

g) Customer Services

• regularly meeting and seeking customers’ feedback and opinion on the services rendered / new services
• handling customers’ complaint and compliment
• contacting and following up with customers for Company internal requirements, e.g. aircraft handling form, credit facilities, debt repayment, interested parties declaration, etc.

h) Supplier Management

• managing the relationship with Aircraft Interior Cleaning (AIC) service providers and/or other suppliers
• overseeing and monitoring the AIC process and performance to meet customers’ requirements
• tender project management, tender preparation, development tender assessment mechanism, negotiation strategies, contracting with the AIC service providers and/or other suppliers

Expected salary:

Location: Hong Kong

Job date: Wed, 04 Sep 2024 07:59:58 GMT

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