Job description: Job Outline:The Operations Executive will manage multiple teams within a specific / multiple content sets and will be responsible to manage the deliverables of a large operations team. He/ she will work with senior management to determine content information requirement and develop recommendations and strategies to maintain and improve delivery of content operations for her/his team. The position will manage a team size of 50-100 people.Operations Management and Service Delivery
Overall responsibility for the operation groups that s/he will be managing
Drive regular operational tasks taking into account quality and timeliness requirements, shift scheduling, overtime management etc
Ensure team performance exceeds stated targets on KPIs viz., productivity, timeliness, accuracy and coverage and will drive to improve the same on a continuous basis
Monitor data inflow, content and process enhancement and liaise with Quality and Technology teams for development and implementation of initiatives
Create and drive KRAs for the team which aligns delivery with organizational goals & objectives
Capacity Planning and Resource Fulfilled
Plan appropriate resource allocation and utilization to cater for seasonal peaks and trough
Accountable for staff recruitment, development and retention
Explore and ensure optimal utilization of resources; drive cross utilization of manpower
Plan and execute on staffing and training requirements
Performance & People Management
Monitor production schedules & performance reports on a regular basis
Continuously review performance reports for Process Executives and Team Leaders
Conduct regular performance appraisals for the entire team
Responsible for day-to-day delivery management
Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems
Motivate staff, create a work environment that facilitates teamwork and open communication
Relationships
Open communication with all stake holders
Build relationships with key contacts across the global clients for smooth functioning of the business
Strong relationship with her/his core Operations team to drive organizational goals and objectives
Build relationship and partner with local enabling functions like IT, Purchase, Finance, Billing etc.
JOB REQUIREMENTS
Should understand basic Radiology work
Excellent communications skills: written & verbal
Strong People Management skills
Strong Change Management skills
Excellent Analytical skills
Drive for Results
Eye for detail
Business Acumen
Expected salary:
Location: Bangalore, Karnataka
Job date: Wed, 19 Feb 2025 08:32:25 GMT
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