Management Trainee Operations

Job title: Management Trainee Operations

Company: Telradsol


Job description: Job Outline:The Operations Executive will manage multiple teams within a specific / multiple content sets and will be responsible to manage the deliverables of a large operations team. He/ she will work with senior management to determine content information requirement and develop recommendations and strategies to maintain and improve delivery of content operations for her/his team. The position will manage a team size of 50-100 people.Operations Management and Service Delivery

• Overall responsibility for the operation groups that s/he will be managing

• Drive regular operational tasks taking into account quality and timeliness requirements, shift scheduling, overtime management etc

• Ensure team performance exceeds stated targets on KPIs viz., productivity, timeliness, accuracy and coverage and will drive to improve the same on a continuous basis

• Monitor data inflow, content and process enhancement and liaise with Quality and Technology teams for development and implementation of initiatives

• Create and drive KRAs for the team which aligns delivery with organizational goals & objectives

Capacity Planning and Resource Fulfilled

• Plan appropriate resource allocation and utilization to cater for seasonal peaks and trough

• Accountable for staff recruitment, development and retention

• Explore and ensure optimal utilization of resources; drive cross utilization of manpower

• Plan and execute on staffing and training requirements

Performance & People Management

• Monitor production schedules & performance reports on a regular basis

• Continuously review performance reports for Process Executives and Team Leaders

• Conduct regular performance appraisals for the entire team

• Responsible for day-to-day delivery management

• Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems

• Motivate staff, create a work environment that facilitates teamwork and open communication

Relationships

• Open communication with all stake holders

• Build relationships with key contacts across the global clients for smooth functioning of the business

• Strong relationship with her/his core Operations team to drive organizational goals and objectives

• Build relationship and partner with local enabling functions like IT, Purchase, Finance, Billing etc.

JOB REQUIREMENTS

• Should understand basic Radiology work

• Excellent communications skills: written & verbal

• Strong People Management skills

• Strong Change Management skills

• Excellent Analytical skills

• Drive for Results

• Eye for detail

• Business Acumen

Expected salary:

Location: Bangalore, Karnataka

Job date: Wed, 19 Feb 2025 08:32:25 GMT

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