Mail Administrator III

Job title: Mail Administrator III

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Mail Administrator to join our client.Contract Period: 6 months with potential to extend or convert
Pay Rate: $17.20 per hour
Location: Waterloo, ON
Location Type: Onsite
Business Hours: Monday to Friday; 7:30 AM to 3:30 PM, 8 AM to 4 PM, 9 AM to 5 PMJob Responsibilities:

• Ensure that all incoming mail and courier is received, sorted and delivered in a timely fashion and the timely and accurate handling of all outgoing mail and courier destined to customers and advisors.
• Accurate handling and distribution of cheques, contracts and statements to internal and external customers.
• Maintain email inboxes with timely and accurate action of email inquiries, scanning and print requests.
• Investigate and resolve inquiries.
• Assist with ad hoc projects as required.
• Provide excellent customer service to our internal partners.

Experience & Qualification Requirements:

• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs
• Demonstrated accuracy and attention to detail required to avoid privacy incidents
• Previous customer service or data entry related work experience
• Demonstrated ability to communicate effectively, precise communication skills both verbal and written
• Proven to be a positive team player who understands their impact on the Customer Service Experience
• Ability to cope effectively with fluctuating volumes
• Comfortable using various Microsoft applications including Outlook, Teams, Word, and Excel
• Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment
• Strong analytical and problem-solving skills, and a demonstrated ability to manage change

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $17.2 per hour

Location: Waterloo, ON

Job date: Fri, 11 Apr 2025 07:59:26 GMT

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