Learning & Quality Manager

Job title: Learning & Quality Manager

Company: IHG Hotels & Resorts


Job description: Job Description:Do you picture yourself as a Learning & Quality Manager? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort’s location is suitable for business, meetings, and leisure travel.As the Learning & Quality Manager, you will be responsible for ensuring that all team members are equipped with the skills, knowledge, and resources they need to deliver exceptional service to our guests. You will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.A little taste of your day-to-dayEvery day is different, but you’ll mostly be:

• Training & Development: Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.
• Quality Assurance: Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.
• Team Support: Work closely with department heads to identify training needs and provide support for staff development.
• Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.
• Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
• Guest Experience: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
• Reporting & Analysis: Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.

What do we need from you?

• Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry.
• Strong knowledge of training development, quality management, and performance evaluation.
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills and the ability to assess training needs and quality metrics.
• A passion for hospitality and a commitment to guest satisfaction.
• Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.

About Us: At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?About the Team:Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style ‘Dare to Connect’ supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Expected salary:

Location: Oman

Job date: Wed, 09 Apr 2025 06:09:23 GMT

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