Job title: Learning and Development Specialist (AU Mortgage, Hybrid)
Company: ConnectOS
Job description: Schedule: Monday – Friday (6:00 AM – 3:00 PM PHT)The Learning and Development (L&D) Specialist is responsible for delivering engaging training sessions to support the development of the staffs. This includes facilitating induction for new hires, ensuring timely completion of core and compliance training, and supporting ongoing learning needs across the business. You will also assist the Learning and Development Senior Lead in responding to ad hoc training requests and helping design learning interventions that drive staff performance, knowledge, and growth. This role requires strong facilitation skills, flexibility, and a service-oriented mindset.What are we looking for?Skills Required:
What will you do?Key Responsibilities1. Training Delivery & Facilitation● Deliver virtual and in-person training sessions, including induction, mandatory, and role-specific training.● Facilitate engaging and learner-focused sessions aligned with organization’s service standards and culture.● Support the roll-out of management and professional development training in collaboration with the L&D Senior Lead.2. Induction & Core Training Programs● Lead the design, delivery, and regular review of the PH staff induction program to ensure relevance and effectiveness.● Ensure mandatory and compliance-related training is delivered and completed within probation timelines.● Adapt and deliver training content for remote delivery where applicable.3. Learning Content Support & Development● Create and update training materials for offshore staffs in collaboration with the wider L&D team.● Translate technical or business-specific content into accessible training.● Contribute to content updates based on business changes, learner feedback, or compliance requirements.4. Evaluation & Continuous Improvement● Gather and review learner feedback, attendance data, and session outcomes to assess training effectiveness.● Identify areas for improvement and recommend updates to improve learner experience and content relevance.● Support the L&D Senior Lead in reporting training data and insights to key stakeholders.5. Training Requests & Ad Hoc Support● Respond to training requests from business units as required.● Assist in creating learning resources for short-term or team-specific needs.● Liaise with subject matter experts to ensure training content is accurate and aligned with the company standards.Join the awesome team and enjoy these benefits & perks:An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.
Financial Perks:
Work-Life Integration and Perks:
Prime Location
JOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.#ConnectOSCareers #JoinConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.#LI-RM1#ConnnectOSNonTech
Expected salary:
Location: Mandaluyong City, Metro Manila
Job date: Fri, 27 Jun 2025 22:30:21 GMT
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