Lean Black Belt L4

Job title: Lean Black Belt L4

Company: Wipro


Job description: Job DescriptionRole PurposeThe purpose of this role is to ensure that all the SLAs/ efficiency commitments are met through process design, process assurance as well as driving a quality culture within the accounts.͏DoProcess design and Process assurance to ensure all commitments are met as per the SLA with the clientContribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the clientConduct Transition audits as per transition phasesDesign new processes to ensure that they are aligned to the SLAEnsure quality and process maps are in placeConduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external auditHighlight any SLA or people related risksConduct Root Cause Analysis (RCA) to identify issues and improvement opportunitiesExecute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract͏

• Drive quality culture within the accounts

• Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency
• Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements
• Conduct preassessment and assessment for any RPA initiative within DOP or for an external client
• Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients

͏

• Thought Leadership

• Publish papers and undertake speaking assignments to showcase Wipro capability
• Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc.
• Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP

͏DeliverNoPerformance ParameterMeasure1Customer centricityCSAT, NPS, EWS for Risks, No escalations2DeliveryCPMs are met3Continuous ImprovementsBVM – tangible annual realized revenue4ConsultingBillable/ non-billable RPA, feasibility for automation %, application for automation5Thought LeadershipPapers published, speaking assignments undertakenIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Expected salary:

Location: Manila City, Metro Manila

Job date: Thu, 06 Mar 2025 08:05:22 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck