Lead – Supplier Quality (E-Commerce/Travel/Hospitality/Tourism)

Job title: Lead – Supplier Quality (E-Commerce/Travel/Hospitality/Tourism)

Company: Michael Page


Job description: We are looking for a seasoned leader for our Supplier Quality efforts focused on Host policies and standards. This role will drive the implementation, improvement, and engagement around the most critical Host-facing policies-ensuring consistency, safety, and quality across the ecosystemLead the strategy and execution of supplier quality programs focused on Host policy compliance and service delivery.Ensure third-party partners and internal teams meet Airbnb’s quality standards through robust performance monitoring and auditing.Translate Host policy into measurable quality standards, processes, and controls.Drive continuous improvement initiatives across Host policy enforcement and partner management workflows.Partner cross-functionally with Trust, Legal, Product, and Operations to roll out policy initiatives with clarity and quality at scale.Develop dashboards, KPIs, and feedback loops to proactively address risk and drive accountability.Lead quality input for incident response, corrective actions, and policy refinements.Opportunity with one of the world’s leading travel and hospitality platforms Opportunity to work with Global MNC with footprint in more than 100+ countries12+ years of experience in supplier quality, trust & safety operations, or global compliance, ideally in a tech or marketplace environment.Strong background in operationalizing policies through partners and internal teams.Experience building and scaling quality systems (e.g., audits, metrics, root cause analysis, continuous improvement).Excellent cross-functional communicator and strategic problem solver.Comfortable operating in ambiguity and managing change across global teams.Familiarity with regulatory, content moderation, or trust/safety frameworks is a plus.Our client is a global MNC and a leader in the Travel & Tourism space with presence in multiple countries

• Great work life balance
• Opportunity to become a part of a global leader in travel and tourism space

Expected salary:

Location: Delhi

Job date: Sat, 17 May 2025 22:40:12 GMT

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