Lead Coordinator, Residence Life

Job title: Lead Coordinator, Residence Life

Company: University of Ottawa


Job description: Follow us onJob Type: EmployeeDuration in Months (for fixed-term jobs): 24Job Family: Student and Campus Support# of Open Positions: 1Faculty/Service – Department: Wellness, Residence LifeCampus: Main CampusUnion Affiliation: SSUODate Posted: novembre 07, 2024Applications must be received BEFORE: novembre 18, 2024Hours per week: 35Salary Grade: SSUO Grade 09Salary Range: $69 478,00 – $87 764,00About Student Affairs :Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.This posting is to fill 2 positions.Position purpose:The Lead Coordinator, Residence Life fosters a sense of community in residence that contributes to student wellbeing and academic success and in turn, creates a competitive advantage for the University. The incumbent facilitates learning outside the classroom by assisting in the development and implementation of residence curriculum initiatives that contribute to the growth and development of students while fostering responsible decision-making.They supervise and manage unionized Residence Life student staff and Work-Study Program student staff, provide student support, monitor behaviour, and refer students to campus resources appropriately. They identify students at risk and refer more complex cases to the Student Support team (case management). They ensure the smooth functioning of Residence Life services and programs, which are concerned with promoting the personal, professional, and social development of students with the intent of positively impacting student wellbeing, retention and academic success while fostering a strong sense of belonging. The Lead Coordinator, Residence Life investigates and enforces residence community standards and code of conduct issues. They assist residents with resolving conflicts and transitioning to a communal living environment. They also respond to and manage crises as well as emergency and disciplinary situations in residence as part of an afterhours on call rotation.Note: The Lead Coordinator, Residence Life is a live-out position.In this role, your responsibilities will include:

• Human resource management: Provides leadership, guidance, management, and supervision to unionized Residence Life student staff and Work-Study Program student staff to ensure services, programs, and support to students are delivered in compliance with established policies and guidelines. Develops and implements, both independently and collaboratively, the hiring, training, onboarding, and performance management of student staff in compliance with the collective agreement and in alignment with the curricular learning model. Escalates student staff disciplinary issues to the Manager, Residence Life.
• Program and service delivery: Develops and executes student support and learning experiences in residence that contribute to the personal, professional, and social development of students. The objective of these initiatives is intended to support the University mandate for academic success, student wellness and learning outside the classroom. Contributes to a superior learning experience for students living in residence, encouraging student participation in the community, fostering a strong sense of belonging, and contributing to student success, wellbeing, and retention.
• Policy and procedure compliance: Ensures the management of cases involving student behaviour in residence is consistent with University, Housing and Residence Life policies and protocols, as well as other relevant legislation and guidelines including ensuring proper documentation and the effective resolution of incidents involving residents and their guests. Responsible for managing and mitigating risks associated with student residence communities, including managing student behavior (conduct and mental health needs), resolving conflicts, reducing risk, and responding to and supporting incidents and crises during and after business hours (when on-call).
• Project management: Works both independently and collaboratively to ensure the planning, delivery, evaluation, and quality improvement of various residence life projects. Leads and/or participates in working groups or committees to ensure the effective delivery of programs and services including initiatives related to equity and inclusion, sustainability, facilities, operations, student mental health and wellbeing, student conduct, student learning and student experience in residence.

What you will bring:

• Bachelor’s degree in social sciences or a relevant field or combination of equivalent training and experience.
• A minimum of 3 years’ experience in post-secondary or closely related settings with progressive administrative responsibilities.
• Valid First Aid and CPR certifications issued by a recognized organization in Canada.
• Experience in change management and human resource management, as well as strong interpersonal and communication skills.
• Experience in crisis management, conflict resolution practices and emergency management protocols.
• Demonstrated ability to respect diversity and use inclusive behavior, responding with sensitivity and self-awareness to the unique needs of students, faculty and staff, including visible and non-visible dimensions of diversity.
• Aptitude and experience in customer service (listening, empathy, reconciliation, patience and interpersonal skills) and ability to communicate with respect, tact and discretion.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Demonstrated ability to relate to students, faculty and staff with diverse backgrounds, experiences and identities in ways that build trust and confidence.
• Ability to act with a considerable degree of autonomy and independence.
• Demonstrated ability to work collaboratively and effectively in an inter-professional environment with external agencies.
• Aptitude and experience in effective report writing and documentation of case notes.
• Experience in a higher education setting and knowledge of personal, social, academic and systemic barriers impacting a student’s success.
• Familiarity with the use of all Microsoft Office Suite software. Familiarity with other software used by the service is an asset (Kinetic, eRezLife, Talisma, Archibus, VMS).
• Strong organizational abilities and consistent attention to detail in an environment with tight deadlines.
• Strong ability to prioritize work independently and work in an ever-changing and fast-paced environment.
• Demonstrated ability to work in a team setting and collaborate on various projects.
• Knowledge of the principles of helping in a context where there are mental health considerations.
• Valid driver’s license and access to a vehicle is an asset.
• Excellent comprehension, oral and written communication skills in both official languages.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

Expected salary: $69478 – 87764 per year

Location: Canada

Job date: Fri, 08 Nov 2024 07:33:24 GMT

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