L2 Portal Case Support Senior Associate

Job title: L2 Portal Case Support Senior Associate

Company: Athena Health


Job description: Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.We are looking for a L2 Portal Case Support Senior Associate to join our Service Delivery Quality team at AHI within our Technology Enabled Services division. Your job will include trending of root causes across the L2 team to inform educational opportunities for clients and direct client supporting teams as well as operational teams. In addition this position will take on the management of some of the most complex issues/escalation that need deep knowledge, understanding, and coordination across L1, L3 and any other team to ensure that effective resolutions are reached.Job Responsibilities

• Drive execution and completion of projects that solve operational and workflow gaps for new or phasing-out products and services aligning with business need
• Manage large scale, multi phased projects with internal and external stakeholders
• Prioritize projects based on scope, schedule and business need
• Directly influence cross-functional teams to implement specific components of project plans
• Identify metrics and define criteria to create transparency and visibility into project success and/or improvement areas.
• Excellent program development, project management and organizational skills
• Solid understanding of basic statistical terms and ability to analyze complex data, trends, and the metrics associated with inter-relating processes
• High level of self-awareness, and ability to navigate complex interpersonal dynamics; strong written and verbal skills
• Dedication to continuous improvement of processes and ourselves to support athena’s mission

Education & Experience Required

• Bachelor’s degree preferred & 5+ years of equivalent industry experience.
• Earn either a “meets” or above on most recent performance appraisal.
• Experience with Microsoft Suite (Teams, Outlook, OneNote, Word, Excel, and PowerPoint)
• Strong communication and business writing skills
• Understanding of various instructional methods and ability to use them to meet a myriad of learning styles.

About athenahealthHere’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Expected salary:

Location: Chennai, Tamil Nadu

Job date: Sun, 12 Jan 2025 02:45:56 GMT

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