Knowledge Management Specialist

Job title: Knowledge Management Specialist

Company: nbn


Job description: Job ExpectationsNot many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training and true flexible working arrangements.A bit about your roleThe role of Knowledge Management Specialist is to support the delivery and maintenance of the Field Services Knowledge Framework, key responsibilities include creating and updating knowledge content and work instructions, managing Knowledge Management Pipeline Requests, ensuring standards compliance with documentation and assisting in the transition to a digital knowledge framework.The role supports the Field Services Team, which drives field enablement through a national hub, ensuring a best-in-class workforce for the high-speed internet network rollout. You will support the Non-Fixed line workflow implementation and be fully responsible for ensuring that one or more of nbn’s internal and external Field Workforces and the teams that support them, clearly understand nbn’s expectations of them at any given point and are willing and able to adopt change at a rapid pace.A bit about youIf this sounds like the role for you, you are experienced in technical writing and document creation, preferably having filled a dedicated technical writing position in the past. Strong presentation skills, business acumen and stakeholder management experience is also essential. Exposure to service activation and operational activities in telecom or IT environments would be an advantage. Experience with various telecommunications technology and service delivery, project or change management, Lean Six Sigma and continuous improvement workshops will be highly regarded.As an exceptional team player and communicator, you will have the natural ability to collaborate with stakeholders at all levels, building strong successful partnerships. You possess strong interpersonal and stakeholder management skills, excellent written and presentation skills, and the ability to work both independently and as part of a team.Life at nbnTo be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.A more inclusive working worldnbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. and why we’re recognised as a WORK180 Endorsed Employer for Women.We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our page on our website.Where to from here?If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.Please note that this role is a 6-month fixed term opportunity.Worker TypeFixed Term (Fixed Term)Time TypeFull time

Expected salary:

Location: Australia

Job date: Tue, 18 Mar 2025 07:52:20 GMT

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