Knowledge Analyst

Job title: Knowledge Analyst

Company: Smartwork IT Services


Job description: Role: Knowledge AnalystLocation: Pune(Hybrid)Experience: 1-3 YearsExperience Required:Business process, Technology, Financial Management or similar relevant filed
Excellent organizational and time management skills
Creative problem solver, innovative; look to automate
Great analytical skills
Workflow and Data-driven approach
At least two of the ITIL capabilities, Incident, Major Incident, Request, Problem, Release,
Change, Capacity and Configuration practical awarenessTechnical Skills:Multi-disciplinary analyst with in-depth knowledge process methods
Service Now, Sharepoint, Mindmap, MS tools and products usage Visio, Excel, Office, Teams,
Powerpoint etc.
Knowledge in developing Process and Knowledge standards and best practices
Excellent ownership, analytical, conflict management and negotiation skills are required
Organizational skills are required to develop and track progress against plans/timelines to
achieve expected outcomes and quality delivery
Highly flexible and embracing of change and evolution
Mapping an end to end view (application dependencies and underlying infrastructure) to
ensure the overall SLA/Availability targets can be met for recovering the service to expected
ITOL/RTO etc.

Expected salary:

Location: Pune, Maharashtra

Job date: Fri, 08 Nov 2024 23:39:17 GMT

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