IT Vendor Manager

Job title: IT Vendor Manager

Company: Grant Thornton


Job description: IT Vendor ManagerWe are Grant Thornton. We go beyond business as usual, so you can too.Grant Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda, with a presence in over 145 countries around the world, and a global network of over 68,000 peopleAt GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.At GT Ireland we don’t just predict your future, we build it.A Career at GTLooking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.What does this mean for you?A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.Grow with usAt Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.About Us:
Established in 2020, the IT Vendor Management (ITVM) Organization at Grant Thornton is committed to achieving success through proactive collaboration, meticulous oversight, and stakeholder alignment. Anchored in our five VMO pillars, we aim to ensure seamless vendor partnerships that drive value, fuel innovation, mitigate risks, and achieve exceptional outcomes throughout the Information Technology landscape.The Role:
The IT Vendor Manager will manage vendor relations, provide visibility on vendor performance, establish governance structures, and drive forums to ensure seamless vendor partnerships. This role focuses on driving value, fueling innovation, mitigating risks, and achieving exceptional outcomes in the Information Technology landscape. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads. Additionally, they should be a positive team player who fosters collaboration and contributes to a supportive work environment.Key Responsibilities:Relationship Management: Build and maintain strong, productive relationships with strategic vendors, ensure effective communication, align goals, and manage vendor escalation and governance cadences.Performance & Accountability Management: Monitor and evaluate vendor performance, manage SLAs, evaluation scorecards, CSAT assessments, oversee RAID logs, and manage dispute resolutions.Contract Lifecycle Management: Participate in contract negotiations, due diligence, change order oversight, ensure contract compliance, and support compliance and certification processes.Financial Governance & Compliance: Oversee financial forecasting, credit tracking, invoice audits, assist with budgeting, and manage ARC/RRC monthly audits and approvals.Onboarding & Transition: Oversee vendor onboarding/offboarding processes, establish governance model guidelines, develop SLAs, set up collaboration tools, and support transition plans.Adhoc Vendor Management Needs & ITVM Roadmap Projects: Assist with adhoc vendor management needs and contribute to ITVM roadmap projects.Qualifications:Bachelor’s degree.Minimum of 5 years of experience in vendor management, procurement, or a related role.Strong understanding of IT vendor management principles and best practices.Excellent communication, negotiation, and relationship management skills.Proven ability to manage multiple vendors and projects simultaneously.Ability to manage a fast-paced environment, high pressure, and heavy workloads.Positive team player who fosters collaboration and contributes to a supportive work environment.Preferred Qualifications:Certification in Vendor Management or related fields.Familiarity with vendor segmentation, vendor dashboards, Azure DevOps, and Ariba.Familiarity with contract lifecycle management and SLA management.Desired Attributes:Proactive Problem-Solving: Identify areas for improvement and provide solutions. Take initiative to drive projects forward and ensure successful outcomes.Resilience Under Pressure: Manage high-pressure situations and heavy workloads with composure and effectiveness. Demonstrate resilience and adaptability in challenging environments.Energetic Team Player: Promote a collaborative and positive work culture. Bring enthusiasm, initiative, and a can-do attitude to new challenges while consistently pushing projects toward success.Life at GTReward and benefits:Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.Equity, diversity and inclusion
At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied backgrounds, racial differences, cultures, sexual orientations, religious orientations, ages, gender identities, abilities and family types present diverse viewpoints, which need to be heard and valued.We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm’s best-practice principles and we will champion you as leaders from day one.Recognition:We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.#LI-KS1

Expected salary:

Location: Dublin

Job date: Thu, 24 Apr 2025 22:02:49 GMT

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