IT Tech

Job title: IT Tech

Company: TekWissen


Job description: Overview:TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.Position: IT TechLocation: Saint – Laurent QC H4S 2B3Duration: 6 MonthsJob Type: ContractWork Type: OnsiteLanguage: English/FrenchJob Description:The IT technician is a position within the IT group to provide effective diagnostic evaluation of end-user Customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers’ satisfaction.Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.Strong user-centric focus; service oriented attitudeAssure continuity of the computer system for all system usersSupport of mobile hardware, Apple & Samsung mainly, along with support of AT&T and T-Mobile ServiceManage, install and troubleshoot telephone system and other equipment such as; printers, scanners, copiers, etcSupport of a Google based business, using Google business applicationsTroubleshoot, diagnose and resolve problems related to operating system, hardware and software applications.Set up equipment for employees, or assist moving equipment around.Must be able to coordinate with software and hardware vendors to resolve any technical issues.Develop training materials and procedures, and/or train users in the proper use of hardware and software.Provide solutions in a timely fashion for issues that may arise with all Veolia applications.Log and track support calls in our Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction.Excellent telephone presence with organized follow-up skillsAbility to multitask – Sense of urgency; maintain a positive attitudeIdentify trends in the support calls and develop documentation to address these most-often reported problems and issues.Notify management of increasing trends, unusual activity or repeated activity.Recommend changes in software and hardware to improve computer capabilitiesPerforms other duties as assignedSKILLS, KNOWLEDGE and EXPERIENCE1 – 3 years of related work experienceMust be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP/IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace.Must be able to support Apple and Android mobile phonesExperience with Small PDF, and Auto Desk applications, a plusKnowledge of AWS, RingCentral, AT&T, Meraki, Ricoh printers, Lexmark printers, a plusPHYSICAL DEMANDSRegularly required to talk and hear while performing job functionsVery active and requires standing, walking, bending, knelling, stooping, crouching, crawling and climbingFrequently lift and/or move items over 50 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusNo travel requiredTekWissen Group is an equal opportunity employer supporting workforce diversity.

Expected salary:

Location: Saint-Laurent, QC

Job date: Fri, 31 Jan 2025 23:37:24 GMT

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