IT Specialist – Change Management

Job title: IT Specialist – Change Management

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled IT Specialist – Change Management to join our client.Contract Period: 12 months with potential to extend or convert
Pay Rate: Starting from $34 per hour
Location: Toronto, ON
Location Type: Hybrid; onsite 2 to 3 days a week
Business Hours: Monday to Friday; potential 7am to 3pm or 11am to 7 pm (Need to be available for both can rotate depending on business needs)Job Responsibilities:

• Coordination and execution of the Change Management process daily, providing both process and client support.
• Serve as a subject matter expert on IT Service Management Change Management process and tool.
• Chair / manage various Technology Change Management related meetings
• Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted changes.
• Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and ad hoc process training with stakeholders.
• Updates and presents key performance metrics for the Enterprise Change Management process as well as ad hoc requests for the various business units and support teams.
• Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL.
• Facilitation of collision mitigation and conflict.
• Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
• Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration).

Experience & Qualification Requirements:

• College Degree or equivalent work experience (Computer Science Preferable)
• 5+ years of experience working in a large and dynamic Enterprise Operations environment
• Strong understanding of IT Service Management discipline as it relates Change, Incident, and Problem Management. With a strong working knowledge of IT Change Management methods and procedures
• Strong leadership skills and assertiveness, balanced with diplomacy, to guide and influence stakeholders to ensure process compliance
• Strong work ethics with focus on continuous service and process improvement, and a personal commitment to the success of the organization’s goals and objectives
• Excellent verbal and written communication skills to both technical and non-technical audiences
• Understanding of the inter-relationship of all technologies employed in a hybrid environment that includes both mainframes and distributed systems
• Proven ability to work well both independently and collaboratively as a member of a team
• Self-motivated, self-directed with strong organizational and time-management skills
• Attention to detail is a must
• Strong process knowledge and systems thinking
• Strong facilitation skills to co-ordinate efforts of other team members
• ITIL Foundations certified ITIL v4
• Proficient with MS Office Suite of products (Outlook, Word, Excel, PowerPoint)
• Working knowledge of ServiceNow or another ITIL aligned Service Management tool is an asset

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $34 per hour

Location: Toronto, ON

Job date: Sat, 17 May 2025 02:56:03 GMT

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