IT Project Manager V – Contact Center experience – PMP Certification

Job title: IT Project Manager V – Contact Center experience – PMP Certification

Company: DRC Systems


Job description:

• This person will be working with their contact center, manage the program from discovery through post implementation, set up work streams, evaluate different tools, review their capabilities and implement the tools as needed.
• Contact Center exp. would be a great nice to have also MS Mix, desktop implementation, CRM implementation, MS project, experience working with cross-functional & technical teams
• Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.
• Primary Responsibilities: Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by staying current on state-of-the-art practices.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Degree in Computer Science, Business Management, Business Administration, or other related discipline
• Experience in the IT industry, including development work and customer interaction
• PMP Certification

Expected salary:

Location: USA

Job date: Wed, 12 Mar 2025 23:07:29 GMT

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