IT Operational Analyst

Job title: IT Operational Analyst

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled IT Operational Analyst to join our client.Contract Dates: 10 months with potential to extend or convert
Pay Range: $38.06 to $43.36 per hour
Business Hours: Monday to Friday (Onsite)Job Responsibilities:

• Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
• Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
• Manage remote sites as well as schedule/monitor work performed by third party vendors.
• Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.
• Attend meetings to capture business requirements for DC Capacity planning and workflow management.
• Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Leads the support of Data Center infrastructure.
• Reviews, participates, and implements procedures.
• Research industry standards, best practices and new innovations in technology and makes

recommendations. * Provide quality service and solutions consistent with objectives and client requirements.

• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
• Proficient with fluke testers and fiber testers, and scanner Knowledge of interrelated power, space, and cooling as it relates to Data Centers.
• Provide expertise to other functional areas (technology, trends, and processes).
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
• Use meaningful metrics to monitor environment’s performance.
• Participate in disaster recovery planning (Define, Review, Test).
• Traveling between sites is required occasionally.

Experience & Qualification Requirements:

• Data Center experience
• ServiceNow ticket monitoring
• Troubleshooting network connectivity experience
• Requirement gathering experience
• ITL experience
• DCIM experience
• Asset management experience

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $38.06 – 43.36 per hour

Location: Toronto, ON

Job date: Sun, 02 Feb 2025 08:08:54 GMT

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