Investigations Coordinator

Job title: Investigations Coordinator

Company: Fuse Recruitment


Job description: Our client is a rapidly growing Australian insurance company which is part of a global Group.Our client are enhancing the focus on Fraud Risk in this newly created role. As the Investigations Coordinator, you will manage a portfolio of investigated insurance claims, in accordance with the companies policies and processes. You will gather evidence, conduct interviews and review documents to validate the circumstances of a claim.Key Responsibilities:

• Manage a portfolio of investigated claims per policies and procedures.
• Conduct recorded interviews, perform searches, request documents, and assess claim legitimacy.
• Review reports, analyse findings, and ensure compliance with regulations.
• Direct external investigators and assess their findings.
• Prepare reports with recommendations for claim acceptance or denial.
• Handle customer inquiries with professionalism and empathy.

Skills & Experience

• Intermediate to Advanced insurance knowledge specifically within Investigations
• Investigations qualifications (highly desired)
• Proficiency in insurance policy and claims systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Strong knowledge of motor vehicle fraud risks, insurance investigations, and the General Insurance Code of Practice and Insurance Contract Act
• Excellent interpersonal, communication, and problem-solving skills with attention to detail.
• Ability to work autonomously and collaboratively

Benefits

• Competitive salary DOE
• Hybrid working pattern ( 2 days in the office per week)
• A considerable discount on motor vehicle insurance
• Events and initiatives to enjoy throughout the year

Expected salary:

Location: Melbourne, VIC

Job date: Fri, 07 Mar 2025 01:49:47 GMT

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