Investigation Support Officer

Job title: Investigation Support Officer

Company: Government of Western Australia


Job description: Are you motivated to support the outcomes within the public education system? Do you take pride in providing high-quality administrative and operational support to fast-paced teams? If so, we have an exciting opportunity for you.Join our team as an Investigation Support Officer within the Standards and Integrity Directorate at the Department of Education. In this role, you will play a key part in supporting a team of investigators responsible for managing and resolving complaints involving employee conduct. As an Investigation Support Officer, you will work closely with investigators to ensure the smooth coordination and progression of casework. Your responsibilities will include:

• Supporting investigators with the administrative and procedural aspects of complaint handling and misconduct investigations.
• Preparing case files, documentation, and correspondence in line with established processes.
• Coordinating meetings, interviews, and the collation of evidence and supporting materials.
• Maintaining accurate and up-to-date records in case management systems.
• Monitoring timelines and assisting with workflow management to ensure the team meets internal and external deadlines.
• Contributing to a team environment that values confidentiality, integrity, and professionalism.

We are seeking candidates who:

• Thrive in a team-based environment and take initiative to assist colleagues in a high-pressure setting.
• Demonstrate strong organisational skills and attention to detail.
• Are confident communicators, both in writing and verbally.
• Are comfortable working with confidential information and understand the importance of discretion and procedural fairness.
• Have experience in administrative support roles, particularly in regulatory, complaints or investigation-focused teams.
• Are proficient with Microsoft Office and comfortable learning new systems and processes.

This is a valuable opportunity to join a dedicated team working to promote safe and accountable learning environments. If you are highly organised, collaborative, and want to contribute behind the scenes to important and impactful work, we encourage you to apply.Join our team as an Investigation Support Officer with the Standards and Integrity Directorate. In this role you will play a crucial part in supporting investigators to manage and investigate complaints against staff, engage with stakeholders and undertake administrative duties associated with investigations and case management.Professional BenefitsWe are located in East Perth and our employees enjoy a range of benefits which include:

• 11.5% employer contributed superannuation, increasing to 12% by July 2025.
• Flexible working arrangements that accommodate a healthy work life balance, which include working from home and flexible working hours within the parameters of workplace industrial agreements.
• Leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities relevant to the position
• Access to salary packaging in accordance with relevant industrial instruments
• The opportunity to join the onsite gym or nearby gyms
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Other parking locations are within walking distance.

Want to know more?Full details of the role, selection criteria and training requirements are in the attached Job Description Form (JDF).For more information about this opportunity, please contact Mel Cope, Senior Investigator, Standards and Integrity, on 08 9264 8116 or emailing .Equity and DiversityWe are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.Explore our for more details.We also have an ongoing commitment to build the leadership capability of our people ( ).EligibilityTo work with us, you must:

• Be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• Consent to a National Criminal History Check with the Department’s Screening Unit prior to employment.
• Complete a declaration prior to employment and annually thereafter, disclosing any disciplinary findings, criminal charges/convictions, and ongoing conflicts of interest.
• Provide a statement from previous employer/s with regard to any disciplinary findings or unresolved discipline matters.

More information about employment eligibility can be found on our and in the attached Job Description Form (JDF).Application InstructionsApply online in two easy steps:Step 1: Select Apply for JobComplete the online application form, including details of two (2) work related referees, preferably one being your current line manager.Step 2: Attach your documentsYour application should include:

• A CV of up 5 pages outlining your employment history and professional learning summary relevant to this position
• A statement of no more than 2 pages, outlining your skills and experience against the selection criteria below:
• Demonstrated considerable knowledge and experience in the delivery of administration support services.
• Demonstrated experience or transferable skills, relating to the conduct of administrative investigations.
• Demonstrated initiative and sound organisational skills.
• Demonstrated sound written communication skills, with the ability to prepare reports.
• Demonstrated strong verbal communication and interpersonal skills, including the ability to communicate information in a clear manner and provide high-level customer service.
• Demonstrated well-developed computer application skills, including word processing, development and maintenance of databases and spreadsheets, and experience using an electronic records management system.

It is recommended you have your attachments ready before selecting Apply for Job.Your application must be received before the closing date and time. Late applications will not be accepted.For technical support submitting your application, please call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.Advertised Vacancy Number: DOE973356Applicants assessed as suitable may be considered for similar vacancies that arise in our Directorate within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.The Department applies a four (4) day breach period to this selection process.

Expected salary: $83114 – 89226 per year

Location: East Perth, WA

Job date: Sun, 08 Jun 2025 01:32:15 GMT

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