Inventory Technician II

Job title: Inventory Technician II

Company: Astreya


Job description: What this Job Entails:Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.Scope:Works on assignments that are moderately difficult, requiring judgment in resolving issuesRequires some instruction on new assignments and infrequent checks on daily workYour Roles and Responsibilities:Handle inventory and asset management, conference room preventative maintenance, and e-recyclingSupport a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfactionHelp to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.Deploy and recover laptop and desktop imagesPerform customer support for over 70,000 users worldwide from IT accessory to workstation dressingUse ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Utilize Inventory Data management software to maintain inventory accuracy and workflowContribute to large scale global projects as neededOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experienceExercises judgment within defined procedures and practices to determine appropriate actionExcellent written and verbal communications skillsAbility to work in a large team with minimal supervisionCapable of providing an outstanding user experienceBasic Inventory or IT knowledgeAbility to excel in a fast paced work environmentAbility to make sound decisions when faced with competing prioritiesResults oriented and can identify the steps to be taken to achieve objectivesPreferred Qualifications:Past business operations exposureSome customer experience background or familiarityPhysical Demand & Work Environment:Ability to lift and carry 50 pounds or more of equipment safely, multiple times per dayMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Expected salary:

Location: Dublin

Job date: Thu, 20 Feb 2025 23:19:26 GMT

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