Inventory Business Operations Analyst

Job title: Inventory Business Operations Analyst

Company: Accenture


Job description: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEOAs a team:You will be part of a specialized team responsible for managing and supporting Client’s internal supply chain platform and Business Operations Systems. Our team serves as the primary point of contact for operational support, ensuring system reliability, and driving continuous improvement in supply chain operations through effective platform management and user support.The Opportunity:We are seeking experienced supply chain systems specialists who can provide comprehensive platform support, perform detailed root cause analysis, and maintain critical inventory management systems. The ideal candidate will combine technical expertise with strong problem-solving abilities to ensure optimal system performance while meeting service level agreements and business requirements.In this role you will:

• Provide first-line support for users experiencing issues with Client’s Inventory systems, performing thorough root cause analysis to identify and resolve system, operational, or master data issues
• Manage and execute day-to-day operational tasks from cross-functional teams within established SLAs
• Conduct User Acceptance Testing for new system functionalities, including test data setup and validation
• Lead cross-functional meetings and effectively communicate complex technical issues to stakeholders
• Create and maintain comprehensive documentation including work instructions, process flows, and training materials
• Utilize Client’s “Task” platform to manage, triage, and resolve action items within agreed timeframes
• Develop training content including documents and videos to support user adoption of new and existing features

Job Qualifications:We are looking for experience across a selection of the following skills:

• 2+ years of ERP system experience, preferably in inventory management, logistics, or supply chain
• Proven ability to perform root cause analysis and troubleshoot complex system issues
• Advanced proficiency in Excel and data manipulation
• Experience in managing and meeting service level agreements
• Strong documentation and technical writing abilities
• Excellent communication skills for cross-functional collaboration
• Experience in user training and support
• Background in inventory management systems and processes

Set yourself apart if you can demonstrate some of the areas below:

• SQL querying and database management experience
• Data visualization skills and experience with relevant tools
• Experience in creating and maintaining technical documentation and training materials
• Knowledge of supply chain operations and inventory management best practices
• Experience in process improvement and optimization
• Project management experience or relevant certifications
• Experience in cross-functional team leadership
• Background in ERP system implementation or enhancement projects
• Knowledge of supply chain analytics and reporting

About AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary:

Location: Northside Dublin

Job date: Sun, 17 Nov 2024 01:29:50 GMT

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