Job description: Overall Purpose of The JobThe International Operations Specialist is responsible for global medical and travel assistance services through effective case management to clients, customers, and corporate members. The job includes processing all client requests for medical and security assistance/advice and/or travel assistance in accordance with company and department policies. The position is responsible for conforming to MedAire’s quality system procedures as documented.Required Skills and Knowledge
Good knowledge of Commercial/Business Aviation and Maritime clients.
Excellent interpersonal and communication skills.
Adaptable to constant change.
Ability to read and write effectively.
Cultural sensitivity and awareness and demonstrated ability to work in a multi-lingual, multi-cultural environment.
Must be able to sit for extended periods.
Must be able to use hands.
Must be able to speak and hear utilizing telephones and headsets.
Must be able to read computer and written documents.
Effective Communication – demonstrated effective communication skills including verbal and written skills. Proven ability to comprehend and/or write documents and correspondence.
Problem-Solving – proven analytical and problem-solving skills.
Time Management – proven ability to manage multiple priorities as needed.
Strong sense of accountability and ability to work under pressure
Customer Focus – documented customer service experience required. Minimum one year of demonstrated effective customer service or response center experience.
Technical Knowledge – demonstrated MS Outlook, Word, and Excel competency; demonstrated typing and data entry competency.
Multi-tasking – the ability to multi-task, using multiple computer monitors
Required Work Experience
Experience working in a call center environment
Required Qualifications
High school diploma or general education degree (GED) or equivalent.
Required Languages
English
Second language proficiency preferred
Travel / Rotation Requirements
Be able to rotate from the Global Response Center in Phoenix to the MedLink Call Center at Good Samaritan Medical Center, as needed or required.
Flexible Work Schedule – operation is open around the clock 365 days a year in a call center environment. The schedule is 3 days/nights per week and can change from month to month.
Expected salary:
Location: Phoenix, AZ
Job date: Wed, 23 Apr 2025 22:52:05 GMT
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