International Consumer Business – Account Supervisor Fraud Contact Center

Job title: International Consumer Business – Account Supervisor Fraud Contact Center

Company: JPMorgan Chase


Job description: Job Category: Account ServiceJob Description:Join Chase, a part of the JPMorgan Chase family, a global leader in traditional and digital financial services. We operate with a start-up mentality within a leading financial institution, aiming to ethically disrupt the UK financial services market. Our goal is to empower our customers with our innovative mobile banking app, backed by a supportive customer service team. Our team is dedicated to creating customer-centric offerings in this exciting new venture.As an Account Supervisor in our Fraud Contact Center, you will be at the forefront of managing and developing a team of Fraud specialists. You will be responsible for key performance metrics, fraud prevention processes, and handling customer escalations. This role provides an opportunity to enhance your leadership skills, work in a dynamic environment, and contribute significantly to our goal of becoming the UK’s top bank and best workplace.Job Responsibilities:

• Lead and supervise a team of Fraud Analysts, offering guidance and training.
• Collaborate with departments to optimize fraud prevention processes.
• Investigate and resolve escalated fraud cases efficiently.
• Implement and enhance fraud detection methodologies.
• Support specialists in servicing customers across various channels.
• Conduct staff meetings, coaching sessions, and performance reviews.
• Forecast and manage team performance effectively.
• Handle customer escalations and complaints professionally.
• Recommend system and process improvements.
• Participate in projects to deliver business and people priorities.
• Plan and execute supervisory and administrative tasks.

Required qualifications, capabilities, and skills:

• Minimum 5 years of contact center experience and a minimum of 1 year banking/financial experience
• Minimum 2 years people leadership or Team management experience supporting Fraud Operations and Customer Service function
• Must be willing to work in rotating schedules and shifts
• Must be willing to work in an environment that supports customers on both phone, chat, cases and back office channels.
• Excellent written and verbal communication skills

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Expected salary:

Location: Cebu

Job date: Wed, 09 Jul 2025 04:57:46 GMT

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