Internal Sales & Customer Service Co-ordinator – Houghton Regis

Job title: Internal Sales & Customer Service Co-ordinator – Houghton Regis

Company: GRS Group


Job description: We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Houghton Regis. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we’d love to hear from you!JOB PURPOSETo process orders for GRS Bagging and maximise plant capacities while delivering excellent customer service.MAIN DUTIES AND RESPONSIBILITIESThis is an important role within GRS, with primary responsibility to:

• Processing orders – manually and electronically.
• Taking orders via phone, email, and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with internal sales.
• Liaise with external sales.
• Establish a good working relationship with customers.
• Take customer calls, queries, and complaints.
• Always deliver excellent customer service.
• Move orders between plants in a geographical and economical manner.
• Maximise daily plant capacities and hit budgets.
• Administrative tasks i.e. filing, answering phones, answering emails, checking orders.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.

KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

• Good at building relationships, a team player, competitive, self-motivated, tenacious, positive, creative.
• Customer Service experience (Desirable).
• Previous order processing experience (Desirable).
• GCSE preferable.

BENEFITS

• 23 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.

Expected salary: £24538 per year

Location: Houghton Regis, Bedfordshire

Job date: Fri, 04 Apr 2025 22:53:59 GMT

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