Internal Sales and Customer Service Team Leader

Job title: Internal Sales and Customer Service Team Leader

Company: Rodney Industries Pty Ltd (Australia)


Job description: Aliaxis exists to bring solutions to the world’s water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.Rodney IndustriesSince 1970, Rodney Industries has offered a wide range of high-quality products and services to the irrigation and mining industries. Through their retailers and merchants around Australia and New Zealand, Rodney Industries are renowned for their expertise in producing quality products.In late 2007, Rodney Industries joined Vinidex, one of Australia’s leading pipe and fittings supplier. With the combined experience and resources, Rodney Industries continues to grow and provide high quality systems and solutions.For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.We are proud of our focus on operating on 100% renewable energy by 2025 and our recycling programs across our sites, and are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

• We Dare to challenge the status quo, to innovate and to learn fast
• We Care for the environment, our customers and each other
• We Deliver by taking accountability for our decisions and actions

What will you doDue to an internal promotion, we have a rare opportunity for an Internal Sales and Customer Service Team Leader to join our family friendly team. This is a pivotal role where you will be the first point of contact for our customers and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.Reporting to the General Manager, you will lead by example mentoring and coaching a small team and are customer centric with the ability to build strong relationships with customers and key stakeholders. Ideally you have a good eye for detail, are proactive, easy going, energetic, enjoy working on small projects, with a continuous improvement mindset and able to troubleshoot quickly to get the best result.Your day to day includes but is not limited to:

• Provide timely and efficient response to customer phone, email and written enquiries.
• Raise and provide product pricing and quotations for all customers and in a timely manner in consultation as required with the Business Development Manager or General Manager.
• Liaise with the Production Team Leaders on time in full supply of ordered products and back orders to customers.
• Data entry of customer orders accurately and in a timely manner.
• At all times promote a strong and positive image of Rodney Industries and Vinidex.
• Provide support to Internal Sales Staff and complete all tasks in a timely manner.
• Assist in administration filing and stock control procedures when required.
• Participate in company product displays at agricultural shows and field days and respond to enquiries by potential customers.
• Ensure customer orders and quotes are filed in the correct order with all relevant documentation attached.
• Ensure sales catalogues and brochures are kept up to date to ensure accurate customer service information is provided.

About You

• Ideally you will have 2-3 years in Internal Sales or Customer Service Team leader experience leading a small team within a Manufacturing, Mining, Trade or Civil Industry (Plastics, Piping, Building Products, Hardware -highly regarded).
• Experience leading a small customer service team with experience dealing with customer resolutions, problem-solving and the ability to navigate complex manufacturing process’.
• Computer literate with solid Microsoft Office skills and proficient with ERP/CRM systems (full training given for the right applicant with inhouse system).
• Have knowledge and understanding of ISO 9001 requirements (desirable).
• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.
• Strong decision-making ability, critical thinking and problem solving.
• Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset.
• Are a team player with a collaborative style who has a can-do attitude, is positive, resilient, flexible, and adaptable, and wants to work in a team that likes to have some fun.

Why join us? We care

• Flexible working hours in a family friendly environment that makes it easy if you need to do the before or after school drop off.
• Onsite parking.
• Health and wellbeing program to ensure you stay at your best.
• Bonus program and annual pay review are just some of the ways we reward our employees for their contribution.
• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment.
• Industry leading paid parental leave – 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer.
• Employee Assistance Program access for you & your immediate family .
• We take it further with our Employee Recognition Programs and Service Awards.
• Opportunity to join our mentoring programs.
• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council.
• A tailored career development opportunities at home and abroad.
• A safe work environment with a strong focus on “Go for Zero” .

For more information this role, please contact Carla Treuer on 0497 323 252.

Expected salary:

Location: Chermside, QLD

Job date: Fri, 28 Feb 2025 23:04:08 GMT

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