Internal Customer Service Representative

Job title: Internal Customer Service Representative

Company: Hollyfield Personnel


Job description: Internal Customer Service Representative
£26,000 per annum, rising to £27,000 per annum after a 6-month probation period, plus a performance-based bonus of up to £1,500 per annumJob Type: Permanent | Full TimeLocation: Coleshill | Office BasedHours: Monday to Friday | 8am to 4.30pm OR 8.30am to 5pm | 38 hours per weekKey ResponsibilitiesCustomer & Contract Management

• Process new customer contracts and follow-up agreements for existing clients.
• Monitor and review washing quantity statistics for cleaning cloth customers, initiating stock checks when necessary.
• Implement and enforce pricing structures in line with company policies.
• Assess contract extensions and amendments based on value-added potential.
• Identify and execute cost-saving measures to improve profitability.

Customer Support & Service Planning

• Provide expert guidance and support to both new and existing customers.
• Collaborate with the sales team to coordinate service visits and optimize planning.
• Organize and execute customer service activities, including on-site visits when required.
• Analyze customer data to track usage patterns and identify high-wear customers.
• Work closely with internal departments such as logistics, sales, and production to ensure a smooth customer experience.

Administrative & Financial Tasks

• Accurately document customer interactions and service details in CRM+ for ongoing support.
• Communicate with customers via phone and email, ensuring clear and professional service.
• Oversee business processes related to IT service instructions.
• Manage invoice reviews, corrections, and coordinate with Accounting for timely billing and payment reminders.
• Process contract cancellations and liaise with relevant teams to manage at-risk customers.

What We’re Looking For

• Experience in customer service, contract management, or sales support roles.
• Strong communication skills, both written and verbal.
• Ability to analyse data and implement effective solutions.
• Excellent organisation and time management skills.
• Proficiency in CRM systems and Microsoft Office.
• A proactive, customer-first mindset with a problem-solving approach.

Job Ref: EN794Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Expected salary:

Location: England

Job date: Fri, 07 Mar 2025 02:53:46 GMT

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