Intake and Assessment Officer

Job title: Intake and Assessment Officer

Company: Mission Australia


Job description:

• $87,138 + super + not for profit salary packaging benefits
• Fixed Term Parental Leave Cover Full Time Contract to 01 September 2025
• Location: Larrakia (Darwin) NT 0812
• Make a meaningful difference to the lives of Australians in need

Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more and .Your OpportunityThe (IHSAP) is a collaborative initiative designed to address the needs of people experiencing homelessness, along with associated challenges such as mental ill health, alcohol and other drug use, family violence, health, and financial issues. Mission Australia plays a central role in providing holistic client engagement, case coordination, and through-care services for those residing in or accessing support at the facility.As the Intake and Assessment Officer, you will be the first point of contact for referrals, conducting person-centred assessments, maintaining a small case load, and promoting the program to internal and external stakeholders. This role is crucial to ensuring the effective operation of the IHSAP and aligns with Mission Australia’s values and objectives.Your Key Responsibilities

• Oversee and manage the program’s waitlist, including conducting follow-ups with applicants to confirm continued interest and need for services.
• Facilitate initial intake and assessment processes, including booking assessments, conducting risk evaluations, and advising clients on their rights, responsibilities, and program guidelines.
• Maintain high-quality communication with both internal and external stakeholders, including homelessness service providers, allied agencies, and clients.
• Create and maintain accurate intake and assessment files in Mission Australia’s electronic systems, ensuring all data is updated and compliant with protocols.
• Provide culturally competent communication and responses, including handling emergency situations and escalating reports as required.
• Establish and nurture strong relationships with alliance partners, and other external agencies to support collaborative service delivery.
• Participate in team meetings, professional development, and Mission Australia’s Quality Assurance Framework to nurture a positive team culture and best practices.

Requirements for SuccessWith a strong background in Community Services and/or Homelessness sectors, with demonstrated ability to work with vulnerable people, you will be confident managing competing priorities and working with people displaying challenging behaviours. Other requirements include:

• Relevant qualifications such as a Certificate IV in Community Services (or higher), with a minimum of 12 months of experience in a similar role.
• Experience and knowledge of assessment and intake processes, particularly within community services or homelessness support frameworks.
• Strong understanding of Aboriginal cultural systems and protocols, along with the ability to engage effectively with culturally diverse communities.
• Demonstrated ability to work with individuals experiencing complex challenges, such as homelessness, mental health concerns, and alcohol or drug dependency.
• Competency in using computer systems, including Microsoft Office and web-based information management systems, with a focus on data accuracy and compliance.
• Proven ability to work autonomously and as part of a team, with strong time management and organizational skills.
• A positive, person-centred approach, combined with strong boundary-setting and professional confidentiality.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Our CultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atYour BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via

) * Free external, confidential counselling and access to
. * Volunteering opportunities

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To ApplyTo be considered for this opportunity, click ‘apply’ and send your application today!As a committed employer, we will respond to your application.Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Ready to support those in need? Apply now to be an Intake and Assessment Officer and contribute to meaningful change in the Darwin community.

Expected salary:

Location: Darwin, NT

Job date: Sun, 23 Feb 2025 07:22:24 GMT

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