Job title: IDT Service Analyst
Company: British American Tobacco
Job description: BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industryTo achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!British American Tobacco Austria has an exciting opportunity for a IDT Service Analyst in Vienna.This role is organized in Central Europe (CE) DACH Cluster Digital Business Solutions (DBS) IDT Services Team. The team is covering IDT local and global services, infrastructure, cybersecurity, End-User Computing, and application workstreams in terms of user support, change, financial, demand, access, vendors, and assets management.The team is collaborating with commercial business units in Germany, Austria, and Switzerland to transform user experience, digital workplace, and IT infrastructure in the cluster by orchestrating external and internal IT teams and working closely with the business stakeholders. Also performs as an interface between CE End-markets, global teams, and CE DBS Technology Hub to facilitate the request fulfillment and service delivery. Beside maintaining the workstreams mentioned above, the team actively participates in business projects life cycle and supports each project in terms of conceptualization and realization of IDT requirements. In this workstream IDT consults with business stakeholders and translates their requirements to the technical work packages to ensure business will have the required digital facilities.This role is responsible for executional, co-ordinational and organizational tasks in accordance with the IDT processes defined in Global Operating Model (GOM) which should be executed at End-market level. Sitting at the center of IDT services team, the role will coordinator between IDT Services, local finance teams, global support teams as well as DBS teams in CE region and local suppliers to ensure that IDT services are maintained and delivered OTIF.Your key responsibilities will include:Main owned responsibility is to ensure the IDT services delivered through defined compliant standard processes and service levels are maintained to meet the IDT strategic pillars.
What are we looking for?
WHY JOIN BAT?We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience .If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
Expected salary:
Location: Wien
Job date: Sun, 29 Jun 2025 01:57:47 GMT
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