ICT Technician (Field Service Engineer)

Job title: ICT Technician (Field Service Engineer)

Company: ICE Jobs


Job description: We are seeking a skilled ICT Technician to join our clients team, providing technical support both onsite at client locations (mainly schools) and at their office in Meath.The ideal candidate will possess strong troubleshooting abilities, keen attention to detail, and a passion for problem-solving in dynamic IT environments.Key Responsibilities:

• Systems Support: Provide expert support for Microsoft Windows operating systems.
• Audio Visual Equipment: Install, configure, and troubleshoot AV devices, including projectors, TVs, Apple TVs, wireless display adapters, and interactive screens.
• Network Troubleshooting: Offer first-level support for computer network and wireless network equipment, and assist network engineers with onsite troubleshooting.
• Software Support: Install and troubleshoot a range of common software applications, providing first-level support for M365, Intune, Azure AD (Entra), MIS systems, BMS systems, SharePoint, Teams, payroll software, and more.
• Device Management: Configure staff and student devices, manage deployment of images, and enrol devices in mobile device management (MDM) platforms.
• Printer support: troubleshoot printer issue and provide print management software support.
• M365 Administration: Set up user accounts and provide M365 administrative support and troubleshooting.
• Security and Privacy: Apply best practices in internet security and data privacy.
• Education Environment Experience: Prior experience in an educational setting is advantageous.
• Professional Experience: Demonstrated experience in a similar IT Technician or related role.

Qualifications:

• Education and Certifications:

• Bachelor’s Degree (Level 7) in a related field is preferred but not essential
• Certification as an IT Technician (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

Personal Attributes:

• Strong diagnostic and problem-solving skills.
• Meticulous attention to detail.
• Ability to work independently and effectively manage time.

Location: Office-based in Meath with travel to client sites, primarily schools.Working hours : 9am -5pm, Monday – Friday

Expected salary:

Location: Navan, Co Meath

Job date: Sat, 09 Nov 2024 05:31:19 GMT

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