Hostess

Job title: Hostess

Company: Alila Hotels and Resorts


Job description: Description:General Responsibility * Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

• Able to provide information regarding the hotel’s facilities & services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.
• Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.
• Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings.
• Actively recording, and sharing any guest preferences, likes and dislike.
• Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development.

Technical ExpertiseFood & Beverages Service * Know the menu/special promotions and assist guests with recommendations.

• Provide service to guests in accordance with service standards.
• Handle guest billing duties in accordance with policies & procedures.
• Ensure all opening and closing duties are implemented in accordance with established standards.

In Room Dining * Providing to Communication Host regarding the non-available items.

• Deliver F&B to the Butler station and set up in accordance with established standards.
• Pick up dirty Clearance from butler station
• Handle cashiering duties in accordance with policies & procedures.

Bar * Opening and closing part stock inventory to ensure the items are available and well maintained.

• Following the standards recipes.
• Always monitoring the products/ingredient to maintain the quality at highest level

Banquet1. Responsible for the set up and extra mise-en-place.2. Provide service to guests in accordance with service standards.3. Store all equipment neatly and correctly in their assigned area.4. To clean & maintain all equipment regularly.5. Work and supervising casual worker up to the standard.Qualifications:

• You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel.
• Minimum 2-4 years of experience
• You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
• Multiple language ability is considered as additional advantage (Arabic Desirable ).
• Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Expected salary:

Location: Salalah, Dhofar

Job date: Sat, 15 Mar 2025 06:05:50 GMT

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