Job title: Host/Hostess, VIP Club
Company: The Walt Disney Company
Job description: Job DescriptionShanghai Disney Resort VIP Club is an exclusive membership club that offers our legendary guest service as well as exclusive and privileged resort-wide experiences to all the Members. By joining the team as a Host/Hostess, you will provide unparalleled service to our members.SegmentDisney Parks, Experiences and ProductsAdditional InformationEmployment Benefits:
- Salary: your salary consists of a base salary + service bonus + floating year-end bonus
- Social Insurance: You are entitled to five social insurances and one housing fund
- Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
- Catering subsidy: You are entitled to one free meal per day on days that you are working
- Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
- Vacation: You are entitled to paid annual leave and paid sick leave
- Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
- Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Health checkup: You are entitled to a free health checkup once a year
Learning and development opportunities:
- Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
- Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
- Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.
Application Process:
Apply online –
Interview over email –
Accept Employment –
Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.Work Location:
You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.CategoryTheme Park OperationsBasic Qualifications
- College degree or above, major in tourism management, hotel management, public relation is preferable
- 1 year or above related experience is preferred
- Strong service and consultative skills
- Ability to be comfortable with asking questions and explaining product options
- Passionate for delivering excellent service
- Good problem-solving skill and ability to think on your feet in various guest situations
- Strong computer proficiencies, including typing skills and the ability to navigate through multiple computer systems
- Knowledgeable in computer programs (Word, Excel, PowerPoint, Outlook)
- Fully available for any shift and outdoor work, seven (7) days per week, including nights, weekends and holidays
- You will need to successfully complete and pass all job-related training after onboarding
BusinessShanghai Disney ResortPreferred Qualifications
- Fluent in other languages preferred
- You shall obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)
Responsibilities
- Answer incoming calls from Members, and provide excellent Member service through personalized conversations over the phone
- Process orders and reservations for Members
- Share related information about Shanghai Disney Resort
- Assist Members in planning their visit to Shanghai Disney Resort
- Knowledgeable and up-to-date with Shanghai Disney Resort and VIP Club products and services
- Always work in accordance with Disney’s five keys to provide excellent Disney services to Members
- Be able to provide hospitality reception and coordination services for Members at designated locations
- Be able to complete other relevant tasks with leadership direction
- Be able to take the initiative to complete the department’s target on time
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
- Support guest flow in general, including in different locations
- Assist guests with directions, answer questions, provide information and solutions as needed
- Support cleaning work areas and guest areas
- Assist logistics and stocking
- Keep Shanghai Disney Resort clean by picking trash
- Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
Expected salary:
Location: Shanghai
Job date: Tue, 28 Jan 2025 23:24:32 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck