HEX Strategy & Business Delivery Lead

Job title: HEX Strategy & Business Delivery Lead

Company: Heathrow Airport


Job description: Job Description:In a complex environment, this role involves collaboration and managing relationships across Heathrow Express, HAL Commercial, HAL Rail, suppliers, strategic partners, and other railway bodies. Operating within a matrix structure, it requires presenting compelling business cases and visible leadership. The role ensures project delivery aligns with strategic goals and KPIs, identifying solutions for performance improvement where needed. It oversees capital, process, and technological changes to support evolving business needs, coordinates, monitors, and reports on business KPIs. The Strategy & Business Delivery Lead shapes passenger travel experiences with Heathrow Express, ensuring world-class service.Responsibilities:

• Formulating and organisation of the project portfolio through the identification, planning, coordination, and reporting of the entire programme of Heathrow Express improvement projects​ – liaising closely with the HAL Solutions team.
• Using a strong cross-functional network and awareness of Heathrow’s pan-functional business planning activities and funded programmes to overcome existing barriers and drive through change necessary to achieve the Heathrow Express vision.
• Leading the process to review and update Heathrow Express’s business strategy, engaging colleagues and inspiring change.
• Leading and deliver specific business change projects and initiatives as well as ensuring overall delivery and performance against our strategy.
• Creating and maintain reporting documents as required to interface with other parts of the business on a regular and ad-hoc basis.
• Creating and maintain effective programme management processes to ensure achievement of outputs, outcomes and benefits to the required timescales, budget and quality.
• Developing and leverage senior stakeholder relationships with key stakeholders both within the airport and the wider railway industry.
• Influencing a matrix team to engender collaboration and creativity, co-ordinating all the business change activity to maximise productivity and drive focused performance towards delivering the best airport transfer service in the world to passengers
• Acting as Crisis Response Lead on-call. Managing relationships with contract partners to ensure business resilience processes and procedures align and minimise impact of safety and operational incidents on the HEx customers and reputation.

Qualifications:

• Excellent problem-solving skills are of high importance.
• Programme Management or Project Management qualification or equivalent experience.
• Exceptional networking skills, with a broad range of contacts across Heathrow and the broader
• airport community.
• Excellent analytical and data management skills – experience of writing strategic documents and plans.
• Strong stakeholder management and communication skills and experience of leading communications across diverse stakeholder groups.
• Excellent IT skills.
• Knowledge of end-to-end passenger journey processes.
• Experience of leading projects with a strong ability to create compelling business case.

Ideally you will have

• Experience of working in a safety critical environment is desirable but not essential.
• Experience and knowledge of railway processes are desirable but not essential.

#LI-HybridAbout Us: This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.Our rewardsAs well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.About the Team:There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development opportunities across the Heathrow business.We’re passionate about creating journeys that are defined by quality, speed and exceptional, personalised service. You’ll be given real accountability from day one, in a supportive team that always has your back. Your ideas will help Heathrow Express deliver excellent results in the short term and grow for the future, delivering millions more passengers to our airport in ever more sustainable ways.

Expected salary:

Location: Heathrow, Greater London

Job date: Sun, 29 Dec 2024 07:41:24 GMT

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