Helpdesk Support Specialist

Job title: Helpdesk Support Specialist

Company: Enclude


Job description: We are recruiting a Helpdesk Support Specialist to join our excellent Membership Services team! Enclude helps fellow charities deliver greater impact in their work. We do this by delivering solutions that transform the way charities work, enabling them to spend less time on admin and reporting, and more time focused on service delivery and development. As part of our Membership Services, we provide helpdesk support to our Salesforce CRM clients 9 to 5, five days a week. Our clients have in-house System Administrators who act as the first level support for system users within their organisations. Internal client system administrators escalate support requests to our Helpdesk. Learn more about us and the role at https://enclude.ie/careers/ About The Role You will be working with our Membership Services team to provide a high-quality, responsive and effective support service to our clients. A key aspect of the role will be assisting our non-profit clients to get improved utilisation and benefits from their CRM solutions. We are looking for someone who has an aptitude for technology solutions, a strong customer service orientation and excellent communication and administration skills. The successful candidate will work as part of a supportive team, with great opportunities for learning and development and report into the Head of Membership Services. It’s a full-time role, with an initial 2-year contract. You’ll be working on a hybrid basis, attending the office a minimum of 3 days a week. To Apply Applications for the position may be made by sending a CV with cover letter clearly demonstrating relevant experience and suitability for the role to info@enclude.ie. Shortlisting of applicants will be based upon the submitted CV and cover letter. Please Note The closing date for applications is 23rd June 2025. First round interviews are scheduled for the week of 30th June. Salary is dependent upon experience. Applicants must be authorised to work in Ireland.

• This vacancy is suitable for Remote/Blended working
• Sector:

Career Level

• Experienced [Non-Managerial]

Expected salary:

Location: Northside Dublin

Job date: Thu, 29 May 2025 04:55:16 GMT

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