Health Investigations & Assessment Officer | NSW State Government

Job title: Health Investigations & Assessment Officer | NSW State Government

Company: Alexander Appointments


Job description: Our large NSW State Government client works to protect the health & safety of the NSW public by managing complaints about health practitioners and students. They work collaboratively with the Health Care Complaints Commission to decide the best way a complaint should be managed. In managing a complaint they would with the practitioner to raise their level of professional performance and to ensure professional standards are maintained.About the Role
They are currently seeking an experienced Health Investigations & Assessment Officer to join their growing team in Gladesville. This is an estimated 4month temp assignment with a strong potential to extendReporting to the Manager, you will be required to provide a wide range of administrative support services to the Medical Council to assist in achieving their statutory requirements in regulation of health practitioners in NSW. This role will be allocated responsibility in one of more Functional Areas of the Councils;

• Processing of complaints received by the Councils
• Managing health practitioners whose health is impaired
• Monitoring health practitioners compliance with conditions and orders placed on their registration
• Managing health practitioners whose professional performance is unsatisfactory

Responsibilities:

• Managing a caseload of health-related reports/applications/complaints
• Identifying and assess potentially serious complaints and restrictions (conditions and suspensions), determining risks
• Gather and collate information to support informed decision-making outcomes
• Draft written correspondence in the form of reports and briefs for assessment
• Schedule support meetings, interviews, assessments and hearings
• Coordinate travel logistics, meeting rooms and catering
• Preparation and distribution of agenda’s and briefs
• Respond to enquiries, providing accurate and timely information relating to the complaints process
• Records and database management, ensuring high integrity accuracy and confidentiality
• Establish and maintain effective stakeholder relationships
• Ensure compliance with statutory timeframes, best practice and legislative requirements

About You

• Impeccable communication skills, both written and verbal
• Superior customer service and service delivery focused
• Proactive and takes initiative
• High attention to detail
• Solid analytical, investigative and problem-solving skills
• Resilient and determined to ensure optimal outcomes for the NSW Community
• Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
• Strong computer literacy and proficiency with MS Office suite

Requirements

• Demonstrated Assessments or Investigation experience
• Administrative skills with proven experience working within a high volume regulatory or statutory environment
• Experience managing a caseload of health complaints and issues
• Health or Public Sector experience highly advantageous
• Willingness to undergo a National Police Check
• Ability to commence and commit to the duration of the assignment

How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-resultsWe also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alertsShare this jobCreate alertCreate As AlertConsultant on jobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Similar jobsSTAY UP TO DATEEmail:I am a:New Field:Privacy Policy understoodThank you so much for reaching out to Alexander Appointments. We are happy you want to keep up to date on the latest industry news.If you want to talk to us now about recruitment or potential job opportunities do not hesitate to contact us at 02 9659 4411.

Expected salary:

Location: Sydney, NSW

Job date: Fri, 14 Feb 2025 05:06:08 GMT

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