Head Supply Chain and Customer Service CZ & SK

Job title: Head Supply Chain and Customer Service CZ & SK

Company: Novartis


Job description: Job Description Summary –Job DescriptionSandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!Based in Prague, Czech Republic Head Supply Chain and Customer Service provide a stable and efficient supply chain that for CZ & SK is both responsive to customer needs and is cost effective. Assure product flow on the market from supplier to customer in terms of required quality, required quantity at specified time. Keep the costs within the agreed financial budget.Your Key Responsibilities:Your responsibilities include, but not limited to

• Keep the product availability in the market above TGT-Level
• Secure that all SCM and pre-wholesale-activities are according to the GMP- and GDP-Guidelines
• Alignment of SCM Process according to global Sandoz standards
• Strengthen supplier relationship in view of costs and customer focus
• Secure SC KPIs ( Forecast Accuracy, Bias, Write offs, CSL, W&D Budget)
• Assure high service level of the Customer Service Department
• Manage S&BP Process CZ & SK
• Lead SC& CS and develop associates ( talent pipeline)
• Change Management in view of economic values and regulatory
• Inventory Management (minimizing costs / mitigating costs)
• Assure Launch on Time

KPIs:

• Inventory-Value
• CSL (Customer Service Level)
• PFR (Product Availability)
• FA/Bias(Forecast Accuracy, Forecast Bias)
• CS Complaint Report
• Costs (WH&D, SCM, write-off, etc.)

What you’ll bring to the role:Essential Requirements:

• Experience in Supply Chain (at least 3-4 years)
• Team leadership and development skills
• Supplier relationship management experience
• Communicative English language
• Czech or Slovak language is an advantage

You’ll receive:Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salaryRisk Life Insurance5-week holiday per year (1 week above the Labor Law requirement)Cafeteria employee benefit program – choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per yearMeal vouchers in amount of 120 CZK for each working day (full tax covered by company)Multisport CardPremium Health Care ProgramWhy Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!Join us!Commitment to Diversity & Inclusion:We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:#SandozSkills Desired Business Continuity Strategy, Business Continuity Strategy, Business Networking, Business Scenario Analysis , Cost Reduction, Efficiency, General Hse Knowledge, Global Supply Chain Management, Change Control, Incentive Program, Including Gdp, Integrated Business Planning (IBP), Inventory Management, Knowledge Of Gmp, Lean Manufacturing, Master Data, Operations, Order Fulfillment, Planning, Procurement, Product Distribution, Risk Management, Sales Operations, Six Sigma, Supply Chain {+ 3 more}

Expected salary:

Location: Praha

Job date: Sat, 26 Apr 2025 05:59:31 GMT

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