Head of Strategic Asset Management

Job title: Head of Strategic Asset Management

Company: Respond Housing Association


Job description: Job Description:Respond is a leading Approved Housing Body and a service provider working across Ireland for over 40 years. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision. Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live.Our Asset management service delivers key services to our tenants and is essential in realising our commitment to ensuring our tenants continue to enjoy high quality homes and services. This Head of Service role will help in continuing the strategic development of the service and the delivery of our Asset Management Strategy ambitions for all our current and future tenants.Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.Role: Head of Strategic Asset ManagementLocation: TBA/ Hybrid optionsReporting to: Director of HousingTerms: Permanent Post (Full Time)Salary range: €70,125 to €90,750 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)Job Purpose:To work with the Director of Housing in developing the strategic direction of the Asset Management team, the delivery of the key priorities of the Asset Management Strategy and high quality, effective tenant centred services to our customers.Strategy Development and DeliveryThe HoSAM will work closely with the Director of Housing on the evolving strategic direction of the Asset Management service. In particular, the postholder will be responsible for: –

• Developing a strategic approach through a deep understanding of the current and anticipated future performance of Respond’s homes and other assets and developing approaches to address challenges
• Developing key strategies for ensuring that all our homes continue to meet the changing needs of our customers
• Considering options for homes and assets that do not meet the current needs and/ or expectations of our tenants or the business
• Contributing to the assessment of potential new homes and estates including design, component and material choice, and maintenance schedules
• Supporting the development and delivery of the Asset Management Strategy
• Responding to key changes in Government policy, industry innovations and sector practice
• Reviewing approaches to asset management in response to learning and tenant insight
• Reviewing the skills

LeadershipMember of the Senior Housing Leadership Team, offering leadership both within the Asset Management team, the wider Housing service, across the business and with external stakeholders, deputising for the Director of Housing as required. This will be achieved through: –

• Adopting customer centred and informed approaches to all aspects of the work
• Developing staff to meet the changing needs of the service
• Inspiring colleagues by actively living the Respond values in all that you do
• Being a great ambassador for Respond in all your interactions with external stakeholders
• Adopting a personal listening and learning approach to self-improvement and to ultimately improve the services being offered to our tenants

Stock Data ManagementMaintain accurate stock information for all our homes, offices, and other buildings. You will achieve this through: –

• Organising programmed and ad-hoc stock condition surveys for existing stock
• Ensuring that all relevant stock data is captured for new homes prior to coming into management and as components are replaced through planned and reactive work
• Ensuring lifecycle costs continue to reflect actual costs

Production of Planned investment ProgrammesDevelop detailed (i.e. property specific where possible) annual investment programmes and indicative 3 and 5-year programmes within available budgets. This will be achieved through:

• Regular review of existing stock data
• Review of repair trends and history, and contractor feedback
• Consultation with key staff including the National Contracts Manager, Development staff, Asset Management and Tenancy Relations staff
• Consultation with tenants and using tenant insights
• Development of ‘non-component’ investment programmes identified in the Asset Management Strategy

Maintenance of Indicative 30 year spend profilesAnnually updated 30 year spend profiles will be maintained for business planning purposes. These will be developed in consultation with the Director of Housing and Director of Finance. The 30-year profile will be updated to reflect: –

• Any changes to stock data profiles (including new stock information and updated stock data)
• Any lifecycle cost reviews
• Any changes to the adopted Asset Management strategy priorities

Procurement Strategy for Asset Management ProgrammesDevelop a procurement strategy for all aspects of asset management based on projected national demand for contractors, consultants and other suppliers alike in order to deliver high quality, value for money services. The strategy will ensure: –

• compliance and value for money
• a continuous improvement culture through collaboration and a sense of shared purpose
• the tenant voice is heard
• the best long term outcomes for Respond and its tenants

Contract ManagementEnsure an effective contract management culture to ensure the delivery of programmes in line with budgetary, quality and delivery expectations. This will be achieved by: –

• Holding regular contract meetings with a focus on delivering continuous improvement
• Engaging with front line staff and tenants
• Developing a shared purpose with contractors and adopting effective measures that reflect such requirements

Developing Preferred Product and Quality StandardsDevelop preferred Respond products/ specifications for all future replacement programmes, to reduce the range of products across the Respond stock and improve the efficiency of the future maintenance of properties. This will be achieved through: –

• Consultation with tenants, staff and contractors
• Consultation with the Development team
• Ongoing review of product ranges
• Review against any proposed changes in compliance requirements
• Completing all necessary compliant procurement

Compliance & the Delivery of Key Cyclical ProgrammesEnsure that our tenants live in safe, warm and compliant homes through the delivery of mandatory, mechanical and electrical programmes in line with all statutory and regulatory compliance. This will be achieved by: –

• Maintaining a full understanding of relevant statutory and regulatory requirements for asset management in social housing
• Ensuring adequate resources are in place to deliver programmes
• Developing and delivering effective programmes for the assessment and management of key areas such as fire safety, legionella, asbestos
• Developing and delivering effective cyclical servicing programmes for key M&E installations (gas, electrical etc) in line with statutory and regulatory requirements
• Reviewing Policies and Procedures in line with any regulatory changes or changes in good practice

People ManagementEnsure that the work of the team is delivered to the quality expected and in line with agreed timescales. Be responsible for the continuous professional development of the asset management team through: –

• Actively supporting and developing the team members to meet the changing work requirements and to support them in their long term development
• Maintaining the expected professional competence of all staff
• Reviewing processes and procedures with the team members to ensure they remain fit for purpose
• Managing individual performance and addressing any shortfalls
• Regular reporting to the Director of Housing, Executive Team, and Board as required

Tenant EngagementDevelop methods of engaging with tenants and developing insights and learning to demonstrate continuous improvement in the specification and delivery of all services. This will be achieved through: –

• Working closely with Tenancy Relations, Asset Management and Estate Services staff
• Meeting with formal and informal tenant groups
• Encouraging constructive feedback on quality of products and programme delivery through various feedback mechanisms and insights

General

• To provide a consistently outstanding service that makes a real difference to tenants’ lives
• Adopt a ‘one team’ approach to the delivery of services, working closely with colleagues across the organisation to deliver services that meet the needs of our tenants and communities
• Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR
• Provide consistent and accurate updates and reports and ensure the Director and EMT are kept updated on all issues in your area
• Report any issues of concern relating to tenants
• Ensure a safe environment and implement all health and safety requirements
• Any other relevant duties that may be assigned from time to time

Person specification:Qualifications

• 3rd level qualification in a relevant surveying, asset management, construction or construction procurement discipline or extensive demonstrable relevant experience

Knowledge / Experience

• Working in a property/ construction related environment
• Working in a social housing asset management service
• Working in a Regulated Environment
• Involved in the delivery of planned and delivery of programmes of works
• Knowledge of good procurement practice
• Strong understanding of domestic property asset management principles
• Good understanding of domestic construction techniques
• Developing and managing budgets

Skills and Behaviours

• Demonstrable leadership and management skills
• Strong IT skills particularly excel and word
• Good organisational, planning and problem solving skills
• Good written and oral presentation skills
• Analytical; and comfortable with interpreting financial and performance data
• Strong negotiation skills whilst being empathetic and customer focused
• Able to work unsupervised and work with integrity
• Learning focused and reflective in practice
• Able to work effectively in a team setting
• Attention to detail and ability to work under pressure

CLOSING DATE FOR APPLICATIONS IS ON OR BEFORE FRIDAY 28TH MARCH 2025.

Expected salary: €70125 – 90750 per year

Location: Ireland

Job date: Thu, 13 Mar 2025 04:07:43 GMT

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