Head of Process Improvement

Job title: Head of Process Improvement

Company: UNSW Fitness and Aquatic Centre Management


Job description:

• Employment Type: Full time, continuing
• Remuneration: Senior position, attractive competitive total package
• Location: Kensington, NSW (Hybrid work arrangement available)

About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. This role is based in the People & Culture Team, within the Operations Division at UNSW.Why your Role Matters
As the Head of Process Improvement (People & Culture), you will oversee and manage the delivery of key People & Culture process improvement projects at UNSW. Drive a significant project to document all critical People & Culture processes, and advance People & Culture’s process improvement agenda to balance process optimisation and HR operational excellence.This role leads P&C compliance initiatives using Business Process Management best practices to deliver process improvement outcomes that influence technology strategies, and transformation activities that drive automation, system enhancements, and the integration of HRIS and related platforms to improve user experience.Partnering with key stakeholders, you will monitor and communicate project progress, identify challenges, and provide effective process solutions. Reporting to the Director, Transformation (P&C) and managing 2 direct reports, you will work closely with other Transformation and P&C stakeholders to support the successful execution of process projects, ensuring seamless delivery against project timelines, objectives, and governance practices.Who You Are: With a track record of successfully leading projects, you’ll bring a practiced understanding of business process analysis, BPM governance, and continuous improvement in a large or complex organisation to achieve key business outcomes.
Skills and Experience required:

• Professional experience and project lead roles in BPM or equivalent leadership experience in business analysis in large and complex organisations, ideally in higher education.
• Extensive experience in establishing Business Analyst practices supporting the development of policies, methods, tools and templates commonly used and followed by Business Analysts in the delivery of their services.
• High-level knowledge and competency in the use of professional business analysis techniques and methods (e.g. Use Case Analysis, UML).
• Exceptional skills in the use of standard office toolsets including word processors, spreadsheets, drawing/diagramming tools (e.g. Visio), presentation tools (e.g. PowerPoint) and project management tools (e.g. MS Project).
• Extensive experience with technology implementation across CRM, ERP and device management systems.
• Proven track record of working within appropriate project management methodologies utilising the best of Waterfall and Agile methods.
• Demonstrated commitment to success in providing effective solutions to business needs.
• Proven ability to show initiative with strong analytical and problem-solving skills with the ability to work autonomously and as part of a collaborative and multifaceted team.
• Excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships.
• Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse range of stakeholders to achieve successful outcomes.
• Excellent time management skills, with an ability to respond to changing priorities, manage multiple tasks and meet competing deadlines.

For further information on the role & responsibilities, please refer to the position description found below.How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (noting per the skills & experience bullet points in the position description) before Monday 31st March by 11:55pm via the UNSW online job portal.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness)

Job queries contact: Katherine Molloy, Talent Acquisition Consultant
E: (applications to the address cannot be accepted, please apply online)UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Expected salary:

Location: Sydney, NSW

Job date: Fri, 21 Mar 2025 06:30:05 GMT

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