Job title: Head of IT Client Services
Company: KRISV Consulting
Job description: The Head of IT Client Services (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.Responsibilities
- Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
- Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
- Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
- Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
- Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
- Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.
Requirements:
- Minimum of 8 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.
- In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.
- Deep understanding of networking protocols (TCP/IP, routing, switching), scripting languages (Python, Bash) and automation tools, security best practices, and compliance standards.
- Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
- Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.
- Bachelors degree in engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
- Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
- Proven experience in managing and implementing modern technologies, including Cloud infrastructure and services , API-driven architectures.
- Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively.
- Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs.
Expected salary:
Location: Kuala Lumpur
Job date: Sat, 14 Jun 2025 22:26:05 GMT
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