Head of Crew Tracking and Operations Transformation (2-year Contract)

Job title: Head of Crew Tracking and Operations Transformation (2-year Contract)

Company: Cathay Pacific


Job description:

• FOP – Flight Operations
• Hong Kong Special Administrative Region of China
• Cathay Pacific
• Application Deadline

20 Feb 2025Role IntroductionReports To: General Manager Aircrew​The purpose of this position is to spearhead the replacement of our mission-critical crew management system, used to track and manage pilots and cabin crew, and associated operational processes. This high-impact role will involve end-to-end ownership of the programme, from planning and vendor management to implementation, change management, and seamless transition to the new system. The incumbent will ensure minimal disruption to daily operations while modernising technology and optimising business processes in a safety-critical aviation environment.Key ResponsibilitiesScope

• Drive the programme to replace the Crew Tracking system, and associated business processes for Cathay Pacific and Air Hong Kong, including a separate crew hours & payment calculation module
• Identify additional opportunities for the business to benefit from the new system.

Programme Leadership

• Define and deliver project scope, timelines, budgets, and success criteria for replacing the crew management system.
• Lead cross-functional teams (including IT, Crew Operations, Crew Scheduling, and external vendors) to deliver the programme on time and within budget.
• Manage risks, dependencies, and issue resolution, ensuring compliance with aviation regulations and data security standards.

Stakeholder Collaboration

• Engage with impacted stakeholders including operational teams, suppliers, and executives to align requirements and address concerns
• Conduct workshops to map current processes, identify inefficiencies, and redesign workflows for the new system
• Ensure stakeholder readiness for the changes
• Convene steering committees, regular programme reviews with stakeholders and suppliers, namely Wipro
• Monitor and report on the progress of transformation projects, ensuring adherence to budget, timeline, and quality standards

Vendor & Technology Management

• Oversee vendor management and work with IT and APD to negotiate SOWs
• Ensure seamless integration with existing systems (rostering, payroll, crew scheduling)

Change Management & Training

• Identify and analyse business processes, systems, and technologies to identify opportunities for improvement and optimisation.
• Work closely with other teams to gather requirements, provide guidance, and ensure alignment with transformation initiatives.
• Develop and execute a change management strategy to drive adoption among crew members and operational staff.
• Coordinate training programs and communications to minimise resistance and operational downtime.

Transition & Go-Live

• Plan and execute data migration, testing (UAT), and cutover, ensuring zero disruption to crew operations.
• Establish post-implementation support and handover processes.

RequirementsSkills

• Deliver results and challenge the status quo
• Expertise in Agile/Waterfall methodologies and tools (Jira, MS Project)
• Strong financial acumen and vendor management skills
• Exceptional communication, with the ability to simplify technical details for non-IT stakeholders

Experience

• 7+ years in programme management, leading large-scale IT/operations transformations (aviation, transportation, or logistics preferred)
• Proven track record in replacing mission-critical systems (e.g., ERP, crew/rostering tools)
• Familiarity with airline crew management processes (e.g., fatigue rules, rostering agreements, compliance)

Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Expected salary:

Location: Hong Kong – China

Job date: Sat, 08 Feb 2025 05:59:39 GMT

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