Head of Claims and Client Services Advocacy, EMEA

Job title: Head of Claims and Client Services Advocacy, EMEA

Company: Aon


Job description: Posting Description:Head of Claims and Client Services Advocacy, EMEAWe are seeking a dynamic and experienced leader to head our Reinsurance EMEA Claims and Client Services Advocacy function. This role is critical in driving claims and client services excellence (premium, prorata and accounting) and operational efficiency across the Aon Reinsurance EMEA region while fostering collaboration with global operations.The ideal candidate will be a technically strong claims professional with proven leadership, negotiation, and relationship management skills, coupled with an operational excellence mindset.This is a hybrid role with the flexibility to work both virtually and from one of our European offices (e.g.: Prague, Milan, Hamburg, Paris, Madrid, Zurich).Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like

• Lead Client Services and claims advocacy efforts across the Aon Reinsurance EMEA region, acting as a key liaison between clients, brokers, reinsurers, and internal client services teams.
• Drive consistency, efficiency, and best practices in claims and client services handling across the EMEA region.
• Identify and implement operational improvements to streamline processes and enhance service delivery.
• Strengthen relationships with key stakeholders to ensure alignment and proactive claims resolution.
• Collaborate with global teams to ensure regional strategies are aligned with global operations and objectives.
• Mentor and develop the regional claims and client service advocacy teams to build technical expertise and leadership capabilities.
• Monitor industry trends and regulatory changes to ensure compliance and maintain a competitive edge.

How this opportunity is differentThis position offers a unique chance to make a significant impact in a regional role, where one will have the opportunity to drive operational excellence while enjoying strong support from the CEO of Aon Reinsurance.Skills and experience that will lead to success

• Extensive experience in Client Service and/or claims management, preferably within a global or regional leadership role.
• Proven negotiation and stakeholder management skills on claims.
• Demonstrated success in driving operational efficiencies and process improvements.
• Excellent leadership, communication, and relationship-building abilities.
• Ability to navigate complex regional and global structures to align strategies and initiatives.

Preferred Skills:

• Experience in the EMEA region or a comparable multi-country market.
• Familiarity with global claims and client service operations.

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email#LI-BK2

Expected salary:

Location: Praha

Job date: Sat, 08 Feb 2025 08:21:44 GMT

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