Head, Micro & Small Medium Enterprise (MSME) – GEGM

Job title: Head, Micro & Small Medium Enterprise (MSME) – GEGM

Company:


Job description: Discover the GREAT in your career. As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance. Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it. If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking a professional to join our team as Head, Micro & Small Medium Enterprise (MSME) – GEGM. The Role: Strategic Leadership Develop and execute a comprehensive strategy for the Mirco and Small Business segment, ensuring alignment with overall corporate objectives and market opportunities. Define key performance indicators (KPIs) to measure success and implement data-driven adjustments to strategies as needed. Business Development Identify and engage with potential strategic partners, including but not limited to SME associations, digital banks, non-profit organizations, governmental agencies and other relevant stakeholders. Cultivate relationships with existing distribution channels, including life agents, market agents, brokers and banking partners to drive growth and expand market reach. Market Intelligence Conduct thorough market research and analysis to understand the landscape, identify customer needs, and assess competitive positioning. Utilize insights to inform product development, marketing strategies, and partnership opportunities. Consumer Education and Awareness Design and implement consumer education programs aimed at raising awareness of insurance products, benefits and availability, specifically targeting the uninsured segment. Collaborate with external partners and community organizations to promote financial literacy and insurance awareness among micro and small businesses. Collaboration and Internal Engagement Engage with cross-functional teams (underwriting, agency distribution, corporate distribution, digital & affinity and IT) to ensure alignment and commitment to the Micro and Small Business strategy. Lead change management initiatives to shift the focus of the distribution team to more inclusive offerings for SMEs, emphasizing the importance of this market segment. Performance Monitoring and Reporting Monitor the performance of segment initiatives, analyzing results against KPIs and making recommendations for continuous improvement. Provide regular updates to the senior management team on progress, challenges and strategic insights. Product Development Work closely with underwriting and product development teams to design insurance products that meet the specific needs of micro and small businesses. Advocate for innovative solutions that leverage technology and platforms to enhance customer experience & journey. Communication and Advocacy Serve as the company’s ambassador for the Micro and Small Business segment, promoting value propositions to potential partners and clients. Develop and deliver presentations, proposals, and reports that articulate the segment strategy and its benefits to stakeholders. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company Highlights any potential concerns /risks and proactively shares best risk management practices Other responsibilities entailed The Person: Education At least tertiary qualification Experience Minimum 7 years of experience in insurance, business development, or strategic planning, with a proven track of record in the SME or microbusiness sector. Experience in partnership development and managing cross-functional teams. Leadership and Interpersonal Skills Strong leadership capabilities with the ability to inspire and drive a vision across diverse teams. Excellent relationship-building skills with a network of industry contacts and a strong reputation in the insurance industry. Analytical and Strategic Thinking Exceptional analytical skills with the ability to synthesize complex information and develop actionable insights. Strategic thinker with a forward-looking approach to business development and market positioning. Communication Skills Superior verbal and written communication skills, capable of engaging stakeholders at all levels. Experience in developing compelling presentations and proposals. Adaptability and Problem-Solving Comfortable in a fast-paced, dynamic environment with the ability to pivot and adapt strategies as needed. Strong problem-solving skills with a proactive mindset toward overcoming challenges. High level of integrity, takes accountability of work and good attitude over teamwork Takes initiative to improve current state of things and adaptable to embrace new changes Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment. Location : HQ, Kuala Lumpur Entity: Great Eastern General Malaysia Employment Type: Permanent To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. About Great Eastern Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Expected salary:

Location: Kuala Lumpur

Job date: Tue, 07 Jan 2025 23:34:45 GMT

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