Head/Lead Knowledge Management Support Analyst

Job title: Head/Lead Knowledge Management Support Analyst

Company:


Job description: The knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies. Knowledge management Support the development, implementation & operations of knowledge management strategy & framework Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc Support technical exchanges & coordination with knowledge management team & knowledge contributors Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling Together with content specialist, to provide support to knowledge community users & design the best fit knowledge adoption initiatives Provide support for additional tasks assigned by the head of knowledge management Experience required Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc Familiar with technology operations process from prevention, monitoring to recovery agile & waterfall deliveries for application & infrastructure business to IT processes related to knowledge management search engine & social media Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements Work landscape: Building, maintaining & improve knowledge management especially in group technology landscape Knowledge management may also be extended to overall group level Requirements Degree in related computer science principles 8 years experience in knowledge management Familiar with knowledge management tools, content management systems & databases Ability to categorise, tag & structure information effectively Good knowledge processes Critical thinking & able to resolve problems creatively Proficient in using Jira & Confluence Strong interpersonal & collaborative skills as well as highly effective communication skills Organised, detail oriented & thorough Strong desire to help improve processes & mentor others Knowledge / certification in ITIL is advantageous Job Type: Full-time Pay: RM20,000.00 – RM25,000.00 per month Benefits: Opportunities for promotion Professional development Supplemental Pay: Performance bonus Experience: management tools, content management systems & databases: 8 years (Required) * Jira & Confluence: 8 years (Required)

Expected salary:

Location: Kuala Lumpur

Job date: Sun, 27 Oct 2024 22:41:42 GMT

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