Guest Service Officer/Senior Officer (Green Hub)

Job title: Guest Service Officer/Senior Officer (Green Hub)

Company: Kadoorie Farm & Botanic Garden Corporation


Job description: Responsibilities:

• Supervise and lead the operation and service team staff to deliver high quality guest services to meet the goals of the GH project. Service areas include visitor reception and related facilities, service booking, guesthouse and co-op shop.
• Manage and continuously improve all phases of front desk and booking operation to perpetuate high quality reception services to the GH visitors and other SLD facilities users..
• Coordinate cross-team collaboration at GH and work closely with external service providers to assure daily operation being executed in compliance to assure a safe, sustainable, pleasant and inspiring learning environment to GH visitors and facilities users.
• Work closely with programme officers in organizing Sunday Market and special events to mobilize use of guest facilities to enrich visitors’ experience.
• Assist the Associate Guest Service Manager to develop strategies to continuously improve service quality and efficiency.
• Work closely with the Green Hub staff and volunteers to cultivate a vibrant culture towards KFBG mission.

Requirements:

• Commitment to the mission, vision and values of KFBGC.
• Have a deep appreciation of sustainable living.
• A degree in hospitality management or related disciplines. At least 2 year of relevant experience. Experienced candidate will be considered for senior position.
• High problem solving, organising and time management skills.
• Patience, attentive and calm. Have clear communication and people skills, being able to interact effectively with people from different sectors of the society
• Computer literacy is essential, and able to lead a transition towards paperless operation.
• Mature, initiative-taking, dynamic, a good team player and be able to work under pressure and multi-tasking.
• 5-day work per week. Working on Saturdays, Sundays and Holidays is essential. Required to work on duty-shift occasionally.
• Physically fit for outdoor activities
• Open minded and recognize the validity of all spiritual paths.

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Expected salary:

Location: Hong Kong

Job date: Thu, 17 Oct 2024 07:24:51 GMT

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