Guest Relations Operations & Reporting Specialist

Job title: Guest Relations Operations & Reporting Specialist

Company: Aurex Group


Job description: Join a high-performing global hospitality team driving exceptional guest experiences through data, systems, and operational excellence.We’re seeking an organised, tech-savvy, and proactive Guest Relations Operations & Reporting Specialist to support ANZ and global teams in delivering best-in-class hospitality services. This dynamic role blends financial oversight, governance reporting, systems administration, and customer data insights — all within a collaborative, fast-paced environment.The Role:
Reporting to the Guest Relations Senior Manager (Governance & Assurance), you’ll play a central role in enabling smooth, data-informed, and compliant operations across the global Guest Relations function.
You’ll lead and support initiatives in:

• Financial tracking and reporting of hospitality spend
• Global and regional governance and assurance processes
• Customer data insights and Power BI dashboard management
• System administration (SharePoint, Microsoft Teams, Forms)
• Configuration and rollout of a new global hospitality system
• Strategic initiatives across safety, sustainability, technology, and experience

Responsibilities:Financial Administration & Reporting

• Validate and process hospitality invoices
• Maintain and track budget spend across Sydney and global markets
• Monitor cost recovery processes and support financial presentations

Governance, Compliance & Assurance

• Compile and contribute to ANZ and Global governance reports
• Manage global assurance calendars and reporting processes
• Act as a key support contact for governance in the region

Data & Metrics

• Analyse utilisation of global café, meeting room, and event spaces
• Maintain and update dashboards in Power BI
• Support ad hoc data analysis for leadership and stakeholders

Systems & Applications

• Manage user access and content across SharePoint, Teams, and Outlook
• Oversee hospitality playbooks and internal comms sites
• Serve as a go-to expert in Microsoft Forms and SharePoint

Hospitality Systems Configuration

• Lead the implementation and administration of a new global system
• Tailor configurations to support operational and customer goals

Strategic Support

• Champion continuous improvement across global Guest Relations teams
• Contribute to initiatives tied to safety, governance, tech, and sustainability

What You Bring

• Experience in corporate hospitality, workplace services, or operations support
• Strong analytical skills and comfort with financial reporting
• Familiarity with governance/compliance processes
• Advanced Microsoft Office 365 skills, including Power BI and SharePoint
• Excellent organisation, communication, and problem-solving ability
• A collaborative mindset and high attention to detail

Why This Role?
This is a fantastic opportunity to step into a strategic support function that touches every part of the guest journey — from data and digital tools to frontline experience. You’ll collaborate with global stakeholders and be part of a team shaping hospitality standards at scale.To view similar opportunities or express interest in related positions, please visit our website www.aurexgroup.com and follow us on LinkedIn https://lnkd.in/fgAWEBa

Expected salary:

Location: Sydney, NSW

Job date: Mon, 16 Jun 2025 00:19:37 GMT

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