Global Account Manager

Job title: Global Account Manager

Company: Vodafone


Job description: Why work for us:“With us, you can lead impactful connections with global industry leaders.”

• At Vodafone, we’re working hard to build a better future.
• A more connected, more inclusive, and more sustainable world.
• We believe technology is only as powerful as the people using it to create a better tomorrow.

Role PurposeThe overall purpose of the MNC Sales Team is to grow Vodafone’s Business across Multi-National Accounts by delivering solutions to support Vodafone Ireland achieve its ambition as a European digital leader.Essence of Role – Key Accountabilities:

• You will have global responsibility for the accounts you manage, which will involve leading a number of National Account Managers (NAM) in the local markets.
• MNC GAM is responsible for growing the business with strategic clients identifying opportunities and leveraging Vodafone’s market leading solutions across Mobile and Fixed Connectivity, Security, IOT and Cloud solutions.
• As the GAM you will be expected to have a detailed understanding of the customer’s industry, associated business priorities which will inform future ‘business outcomes focused’ proposals.
• Establish strong C-Level relationships within your accounts that are HQ’ed in Ireland leveraging Vodafone Leadership team and Marketing activities accordingly.
• Understanding the account landscape and maintaining an up-to-date account plan to support the objective of identifying opportunities and target customers for Mobile and Fixed Acquisition.
• Experience in responding to RFIs/RFPs
• Lead and protect the mobile revenue while growing market share through increased mobile subscription.
• Responsible for ensuring Customer is kept informed of Vodafone Ireland and Global capability, strategy and innovation developments/investments.
• Responsible for maintaining and growing the Customer’s Revenue with Vodafone (across Mobile & Fixed).
• Responsible for renewing and growing Mobile business ensuring all customers are in contract, upselling Value-Added Services (VAS), and driving net new Mobile sales to drive future growth.
• Responsible to drive NPS across their Accounts, gaining insight on any detractor challenges across their Accounts and proactively sharing within Vodafone for action.

Overall responsibility

• Revenue retention & growth (via Mobile and/or Fixed)
• Account stakeholder relationships and developing/expanding our stakeholder map
• Global Account strategy
• RFP/RFI visibility and Influence (Mobile – lead, Fixed – support Solution Sales)
• Mobile Pipeline generation and coverage
• Identification of Fixed Pipeline opportunities, working alongside Solution Sales (who lead engagement/progression of the Fixed Opportunities)
• Customer/Market analysis to identify trends and opportunities
• Shared responsibility for adoption of Vodafone products and services
• Protection of Mobile subscription base and annual growth thereof.
• Global Interlock with aligned NAMs to ensure growth of revenue within local markets

What KPIs will you be measured on:

• Strategic alignment with C-Level executives within your accounts to uncover large strategic opportunities for Vodafone while supporting the NAMs in the day-to-day activities of running the account.
• Achieve local and global targets associated to fixed and mobile business
• Pipeline identification and growth measured weekly across fixed and mobile with expectation of 3 x cover
• Growing and Increasing Revenue across fixed and Mobile Leveraging Vodafone Senior leadership and marketing activities to expand buying centre within account base
• Act as Global escalation point for your accounts as required

We Are Looking For You, If You Have:EssentialMust have technical/professional experience/skills:

• Senior sales professional with 8 years plus experience in strategic complex sales role in a highly competitive environment
• Develop account strategies for securing and growing Vodafone’s footprint based on account specific requirements and goals, including an understanding of industry requirements. (Experience conducting SWOT/PESTEL analysis would be a benefit)
• Ability to lead a distributed team to deliver and win complex strategic global proposals
• Deep understanding of ICT and digital transformation
• Strong communication/influencing skills.
• Self-starter
• Strong expertise in identifying and developing relationships with Senior Stakeholders across Target Customers.
• Ideally exposure to sales methodologies (e.g MEDDDPICCC)

Who we are:

• Vodafone is pioneering Ireland’s gigabit society. We are Ireland’s leading total communications provider offering products and services make a real impact in the lives and communities of our customers.As part of Vodafone Group, we are part of the world’s largest mobile community with a presence across all five continents.
• We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
• Our purpose is to connect for a better future, and this is made possible by our people.
• No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.
• You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
• Our people are at the centre of everything we do.
• We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland.
• Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded.
• We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
• Vodafone is committed to support LGBT+ people at work.
• We are an equal opportunities employer where our people can be at their best.

When choosing us……….When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
• We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.
• We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work.
• We are an equal opportunities employers where our people can be at their best.
• When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
• It starts here. It starts with you.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Expected salary:

Location: Dublin

Job date: Thu, 14 Nov 2024 07:35:14 GMT

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