General Manager – Communications

Job title: General Manager – Communications

Company: The Citizens Foundation


Job description: The Communications Consultant will lead the development and execution of a
comprehensive internal and external communications strategy for The Citizens
Foundation (TCF). Reporting directly to the CEO, this role is critical in ensuring that TCF’s diverse stakeholder groups-including employees, alumni, community members, governmental representatives , media, and the general public-are informed, aligned, and engaged with the organization’s mission and direction.
This individual will work in close coordination with the Brand and Marketing unit within the Development department for messaging aimed at donors and volunteers, while taking direct ownership of all other stakeholder communication. The role requires a strategic thinker and skilled communicator who can operate at the highest levels of the organization.1. Strategy and Leadership

• Design and implement an organization-wide communications strategy aligned

with the CEO’s vision and TCF’s values.

• Serve as a strategic advisor to the CEO and leadership team on communication matters, providing thought partnership on internal alignment, stakeholder engagement, and public positioning.
• Ensure communication efforts reflect the tone, culture, and aspirations of TCF’s leadership.

2. Internal Communications

• Develop consistent messaging for TCF’s 23,000+ employees across 1,000+

locations to foster a shared understanding of goals and priorities.

• Create mechanisms for cascading communication from leadership to front-line

staff and feedback from staff to leadership.

• Partner with HR and relevant departments to ensure effective communication

around organizational updates, change management, and employee engagement.3. External Communications

• Assist the CEO and Senior Management team members for drafting key points for public engagements keeping in view the organizational narratives.
• Develop messaging and manage communication for alumni, communities around TCF schools, government stakeholders, and the media.
• Coordinate with Brand and Marketing to ensure donor- and volunteer-facing

communications are aligned with broader messaging and strategy.4. Content Development and Editorial Oversight

• Oversee the development of compelling content (reports, videos, newsletters,

digital content) to tell TCF’s story and amplify its impact.

• Maintain quality control and editorial oversight across official communications,

ensuring tone, accuracy, and consistency.5. Issues Management and Crisis Communication

• Serve as the point person for internal and external communication during

organizational crises.

• Develop proactive risk mitigation messaging and reactive response plans in

collaboration with senior leadership.Required Skills

• Outstanding writing, editing, and verbal communication skills in both English and Urdu.
• Demonstrated ability to work with senior leaders and manage complex, multi-stakeholder environments.
• Strong editorial judgment and experience producing high-quality communication materials.
• Familiarity with Pakistan’s socio-educational context and TCF’s operating

landscape.

• Strategic thinker with the ability to translate complexity into clear, compelling

narratives.

• Skilled relationship builder with a collaborative working style.
• High level of discretion, especially in handling sensitive and confidential

information.

• Passionate about education, equity, and social impact.

EducationBachelor’s or Master’s in Social Science.Experience10+ years of experience in communications, public relations, or strategic messaging, preferably in mission-driven organizations.

Expected salary:

Location: Karachi, Sindh

Job date: Wed, 11 Jun 2025 23:54:58 GMT

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